Ireland Job Openings
Aran Sweater Market
Customer Service Representative
FULL TIME & PART TIME
October 25, 2024
We are actively seeking a dynamic and self-motivated individual to join our thriving Online Sales/Customer Service Team in Killarney. As a Sales and Customer Service Advisor, you will play a pivotal role in driving sales and delivering exceptional customer experiences. Your primary focus will be on ensuring customer satisfaction and upholding our brand's reputation through meticulous customer care.
Key Responsibilities:
- Serve as the initial point of contact for our diverse global clientele.
- Effectively address and resolve a wide spectrum of customer service inquiries via telephone, email, or instant messaging.
- Provide comprehensive support to customers regarding their orders, product inquiries, payment procedures, and other related matters.
- Offer insightful and amiable guidance to assist customers in discovering the ideal products to meet their needs.
- Diligently monitor and compile reports on sales activities, proactively engaging in follow-up for managerial review.
- Facilitate customers in initiating and managing product exchanges and returns, ensuring seamless processes.
- Proficiency in both written and spoken English is imperative.
- Demonstrated excellence in interpersonal and communication skills.
- Competence in utilizing computer systems within a fast-paced environment characterized by a high volume of inquiries.
- While prior experience in customer service, retail, sales administration, or call center environments is advantageous, we will provide comprehensive training for all successful candidates.
- Flexibility in accommodating varying working hours, including weekends and holidays, to cater to international time zones.
Job Types: Full-time, Part-time, Fixed term
Contract length: 2-3 months
Expected hours: 16 - 40 per week
Benefits:
- Employee discount
- On-site parking
- Evening Shift (up to 11 pm)
- Night shift (up to 2 am)
- Weekdays and/or weekends
- Customer Service: 1 year (preferred)
- English (required)
- Ireland (required)
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