About Kingspan Water and Energy
Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, Ad Blue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry. Using innovative technology, we manufacture, develop, install and service sustainable building solutions designed to protect our environment.
About the role
This role will provide help and support to both new and existing customers through our online and traditional channels, either via telephone or email, with the aim being to deliver Customer Service excellence in line with business values and objectives.
Key Responsibilities

• Answer incoming calls in a timely and helpful manner.
• Acknowledging and responding to customer enquiries in line with our Customer Service Guidelines and reassuring them of a solution.
• Liaise with other departments ensuring high standards of service and precise communication is maintained
• Work closely with the production site’s, transport department’s, scheduling or service engineers to ensure the timely despatch of orders and completion of site visits.
• Attend and prepare for daily and weekly meetings where required.
• Listening effectively to customers, showing empathy, and understanding.
• To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
• To develop and maintain a full knowledge of client products and services.
• Maintain consistent communication with customers to which you are assigned ownership of and ownership of complete order journey.
• Logging calls via internal systems and escalating requirements where appropriate
• Accessing, updating, and managing customer requirements via our integrated software system (ERP package) and all other internal systems
• To contact customers and clients as required ensuring prompt resolution to customer queries.
• Provide a high-quality professional service to internal & external customers.
• To ensure procedures and compliance requirements are adhered to.
• Providing on-going support to team members and management
• To achieve KPI Targets as set by the Office Manager
• Any other ad hoc duties which may involve direct contact with other departments.

Experience & Knowledge

• 2 years’ experience working in a Sales/Customer facing role
• Proven and demonstrable customer service experience dealing with calls and queries within a formal customer service environment e.g. a helpdesk, call centre etc.
• Experience of sales order processing

Abilities & Skills

• Excellent telephone manner and communication skills both verbal and written
• Proven track record at delivering results in a timely and professional manner
• Ability to manage information and process in accurate and timely fashion
• Excellent organisational and planning skills
• Strong customer focus and attention to detail
• Excellent IT Skills – MS Office/Excel experience are crucial
• Ability to work on own initiative and as part of a team

Kingspan is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Job Types: Full-time, Permanent
Additional pay:

• Bonus pay

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• CARRICKMACROSS, CO. Monaghan: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

Work Location: In person