Ireland Job Openings

Mondelēz International

Customer Service Specialist

Dublin

CONTRACT

August 17, 2024

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your Customerportfolio managing their orders through the fulfilment processes in SAP.
Utilise systems and reports to make informed decisions relating to order fulfillment balancing supply and service delivery.
Work closely with key functional teams to support decision making on orders, and with Commercial teams & Customers to understand promotional activities and customer priorities. Attend and contribute to meetings.
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
Report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in Customer Service, Logistics and Sales
SAP knowledge and expertise in MS Office essential.
FMCG or Consumer Packaged Goods Company preferred
Strong analytical and problem solvingskills.
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

More about this role

Work schedule: 100%

This is an 18 month fixed term contract

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe Gmb H, Switzerland .

No Relocation support available
Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, bel Vita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)
Customer Collaboration (CLD)
Customer Service & Logistics

Job Details

Title
Customer Service Specialist

Function
Customer Service & Logistics

Date
7/22/2024

Job ID
R-112253

Work Schedule
Full time

Job Type
Temporary

Location

Coolock, Dublin, Ireland

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