• Partner with Clio’s EMEA General Manager and the rest of the EMEA Leadership team to plan and execute on a Go To Market strategy
• Play a key role in the development of a multi- product success strategy for Clio in EMEA
• Actively coach and become a trusted advisor, providing continuous skill development opportunities to both individual contributors as well as other leaders
• Build trust with stakeholders using curiosity and empathy
• Exemplify Clio values, partnering with stakeholders across EMEA to create and foster a values-driven culture for all Clions
• Scale systems, processes and workflows to ensure all activities in the CS EMEA org are streamlined, efficient and lead to high productivity outputs
• Build and maintain strong relationships with key accounts, acting as a trusted advisor to our customers. Understand their unique needs, proactively identify growth opportunities, and address any concerns or escalations
• Responsible for escalations and managing relationships with key customers
• Participate in organizational operating rhythms like strategic planning, talent planning, forecasting, and budgeting.
• Coordinate and lead the team OKR Process
• Collaborate closely with the North American Customer Success team to support EMEA activities
• Play a key role in setting the strategic direction for Customer Success in EMEA

• You’re an empathetic leader with at least 4+ years of people management experience and you’re skilled at hiring, managing, and upleveling talent.
• Have at least 3+ years of experience leading a customer success function within the Saa S industry .
• Experience with driving processes such as increasing net retention and minimizing the churn
• Strong analytical skills with an ability to analyze and manipulate data. Experience using BI tools such as Looker or Tableau
• Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
• Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management
• Experience using Salesforce
• Familiarity with Churn Zero or Gain Sight would be beneficial

• Competitive, equitable salary with top-tier health benefits and dental coverage
• Hybrid work environment, with expectation for local Clions (Dublin) to be in office min. once per week on our Anchor Day
• Flexible time off policy
• Pension contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is €125,900 to €157,400 to €188,900 EUR. In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.