Role: Front Desk Receptionist
Reporting To: Admin Manager
About Repro Med:
Repro Med is Ireland's leading provider of fertility and reproductive healthcare in Ireland with state-of-the-art Fertility and IVF clinics accessible all over the country. Our goal is to help as many patients across Ireland to achieve their dreams of starting a family. We are looking to attract, retain and develop the best talent who will add to our existing dynamic and ambitious team.
Behaviours and Mission:
The company using our core behaviours (acting with Care, taking responsibility and making a positive difference) want to continuously develop Repro Med as a place and service where we do everything we can to give patients control of their reproductive health. The behaviours complement our Mission which is a great place to work and a great place to be a patient.
The ideal candidate is a detail-oriented team player who will be the first point of contact for patients at the clinic, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of patient information and appointments, administrative/financial work, and general clerical support)
Key Responsibilities

• To maintain the core ethos of the clinic through interactions with patients, staff, suppliers and partners

• Provide the highest standard of care to patients attending the clinic

• Act as Front of House, meeting and greeting patients on arrival or by phone

• Manage and coordinate the diaries of all medical staff

• Support the nursing and medical staff in the efficient running of the clinic on a day to day basis

• Communicate effectively and securely with patients and other staff members in accordance with the Data Protection Act and GDPR Regulations.

• Maintain an organised and where possible paper-free administrative system

• Approach work with a proactive and problem-solving attitude

• Demonstrate empathetic approach in understanding patients’ problems

Duties:

• Patient communication: patiently and comprehensively answer any patient queries that are within the remit of the role to answer

• Be aware of the need for timely action both in relation to workload and dealing with patients

• Patient chart preparation ahead of consults including collation of all relevant results/ paperwork

• Processing and recording payments

• Claims submitting to insurers and reconciliation

• Administrative tasks including but not limited to:

• Liaising with clinical teams, laboratories and other third parties to ensure all patient results are available at time of consult

• Filing/scanning

• Documenting all appropriate correspondence and interactions on patient management software Programme

• Liaise with third party clinics/hospitals/pharmacies as part of the service provision if and when required

• Adhoc financial tasks

• Deferred income

• HSE billing and payments, taking ownership and overview of the HSE Programme.

• Monitoring and organizing annual storage and billing.

Education & Professional Qualification
None specifically required.
Knowledge/Skills/Experience

• Strong organisation skills with a high attention to detail

• Excellent phone manner

• Ability to cope well under pressure with the ability to multitask

• Ability to work on own initiative or as part of a team

• Experience is preferable but not essential as full training will be provided

Key Job Competencies
This role requires fluency in the English language, if English is not the post-holder’s native language. Strong written and Verbal communication skills are essential for this role
Working Hours:

• 40 Hour working week. (Paid lunch breaks)
• 8 hour working day with core operating hours between 7am-4pm with occasional weekends/public holidays required.

Range of benefits include:

• Competitive Salary
• Pension
• Paid Maternity Leave
• Health Insurance
• Additional Annual Leave
• EAP
• A range of other benefits

Job Types: Full-time, Permanent
Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee discount
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dundrum, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

Work Location: In person