Position available in our Leisure World Bishopstown site
Purpose of Role
This role will primarily involve working as a receptionist.
Be responsible for the delivery of excellent customer service & accurate information at every interaction with our customers.
The Company
Leisure World is an Irish owned company founded in 1997 with the purpose of operating and managing local authority leisure centres throughout Cork City.
We operate three leisure centres at Bishopstown, Churchfield, Douglas, one golf course at Mahon and one arts & heritage visitor centre at St Peter’s Church in Cork City. We provide fully equipped gyms, excellent pool facilities, fitness studios and all-weather pitches. Our golf facility is located in a picturesque location with exceptional putting greens. St Peters Church dates back to the 12th century and now serves as a multidisciplinary arts centre on one of the city’s oldest building on the city’s most historic streets. Our centres are the perfect place for a family day out; to keep fit; to meet new friends; or just to relax and unwind. We aim to make a positive impact on individuals, the communities in which they live and the city as a whole.
Employee Benefits

• Family Membership for you and your family - Max numbers apply
• Reduced golf fees at Mahon Golf Course
• 50% Discount on Kids Camps (when applicable)
• 50% Discount on Kids Swimming Lessons (when applicable)
• Pitch Bookings are Free off Peak / Free Peak if not in use by Customer
• Career promotions – opportunities to be promoted within the company
• Development courses to aid career progression
• Save money with our cycle to work scheme and plan for your future with access to the companies PRSA Pension scheme
• Health & Wellness Policy
• Multi-site & flexible work environment
• Free Parking

The Duties
Adhere to the companies Reception/Front of House NOP (Normal Operating Procedures)/EAP (Emergency Action Plan).
Health & Safety Policy compliance.
Enforce the facility access policy at all times.
Upkeep of the reception area and equipment and report any equipment defect to the Manager on duty.
Be the point of contact for all accident/incidents and respond accordingly and as per training standards.
Utilise all POS systems with accuracy as per procedures.
Enforce all facility policies, rules and regulations when on shift.
Responsible for communicating clear and consistent information on the Leisure World products and services to all customers.
Undertake cleaning tasks in order to maintain to an appropriate standard of cleanliness at the reception desk area.
Adhere to company cash procedures at all times with no discrepancies.
Under take accurate Stock control as per procedures.
Complete additional duties assigned by Management.
Demonstrate excellent customer service care skills at all times.
Dealing with customers in a friendly, polite and professional manner.
Adhere to the Culture and Values of Leisure World.
Participate and successfully complete regular in-house training sessions to keep up to date on all Leisure World products and services.
You will be required to actively assist the Duty Manager in training and mentoring new employees.
Fire Evacuation & Emergency procedure training required.
The Person
The successful candidate will possess the following skills, experience and competencies.
Patience, empathy and a genuine desire to help others.
The ability to build and maintain effective working relationships.
Essential
Min 2 year plus experience in a similar role
Cash handling & switchboard experience
Excellent communication and interpersonal skills
Ability to multitask
Excellent customer care/service skills
Computer/POS systems knowledge
It is the employee’s responsibility to keep their qualifications in date
Flexible with hours including weekends, days and evenings.
Desirable
Keen interest in the Health & Fitness Industry
Methodical and precise
The desire to contribute to a positive environment, a shared sense of purpose and commitment to Leisure World’s values and evidence of demonstrating these values in practice.
Respect
Collaboration
Professional
Dynamic
Friendly
The selection process may include short-listing of candidates and will be based on the requirements of the position. It is important that you provide a detailed and accurate account of where you believe your skills and experience meet the requirements for the position.
Benefits:

• Family Membership for you and your family – Max numbers apply
• Reduced golf fees at Mahon Golf Course
• 50% Discount on Kids Swimming Lessons for the child allocated to your family membership (when applicable)
• 50% Discount on Kids camps (when applicable)
• Pitch Bookings are Free off Peak / Free Peak if not in use by Customer
• Career promotions – opportunities to be promoted within the company
• Development courses to aid career progression
• Save money with our cycle to work scheme applicable after 1-year full employment.
• Plan for your future with access to the companies PRSA Pension scheme
• Health & Wellness Policy
• Free Parking with the exception of St Peters
• Employee ‘Thank you’ lunches
• Employee Social events
• Additional bonus day (Good Friday)

ISSUED BY THE HR DEPARTMENT AT LW MANAGEMENT
Applicants must have the legal right to live and work in Ireland.
We are an equal opportunities employer.
Job Type: Full-time
Pay: €12.70 per hour
Expected hours: 39 per week
Benefits:

• Bike to work scheme
• Employee discount
• Gym membership
• On-site gym
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Reception: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Full Time Receptionist August 2024