Ireland Job Openings
Amazon Ireland Support Services Limited
Home Based Selling Partner Associate (with English and French)
FULL TIME
August 28, 2024
- Bachelor’s Degree or equivalent work experience.
- Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
- Previous experience in a customer service environment.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease
WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Ireland
In Selling Partner Support, we help third party Sellers & Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.
You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities.
The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration.
Key job responsibilities
As part of your role, you will have the opportunity to:
- Support Amazon's Selling Partner’s to solve any incoming issues via 3 channels of
- Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
- Identify customers’ needs, clarify information, research every issue and providing solutions.
- Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a
experience with every contact.
- Build sustainable relationships and engaging customers by going the extra mile.
- Oversee and achieve various productivity and quality targets and metrics.
- Collaborate with various internal stakeholders and teams.
- Document all Selling Partner interactions and information according to standard operating
- Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.
- Attend regular training sessions, learn product details and key selling points of products and
- Any other duties and special projects as directed by management in keeping with the
About the team
Join our Amazon Family in Ireland!
- New hires become a member of a diverse, multicultural and global team. Join one of our many
- Amazon takes pride in growing talent and leadership from within and offers multiple career paths.
- Private Healthcare Plan
- Employees can work remotely outside of Ireland for up to 10 working days per year, from almost
- Prior to employment start, must have high speed internet with up to 5Mb download and 1Mb upload
policy.
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Prior Contact Center experience very helpful (preferred)
- Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
- Maintain a strong customer focus, ensuring the customer feels supported and valued
- Foster a positive and cooperative team environment at all times.
- Multitasking: ability to handle phone, chats and email contacts in tandem with each other
- Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
- Enthusiastic, highly self-motivated and willingness to learn new skills.
- Demonstrate strong sense of urgency and adaptability in response to changing business needs
- Demonstrate the ability to identify and drive process improvements.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.
New Job Alerts
Carlton Hotel Dublin Airport
Food and Beverage Assistant - Breakfast
Dublin
FULL TIME
September 22, 2024
View Job DescriptionU.S. Bank National Association
Senior Fund Accountant
Dublin
FULL TIME
September 22, 2024
View Job DescriptionCRH Group Services Ltd.
Senior Financial Accountant (Derivatives)
Dublin
September 22, 2024
View Job DescriptionU.S. Bank National Association
Fund Accountant
Dublin
FULL TIME
September 22, 2024
View Job DescriptionErin School of English
Sales and Student Advisor - South Africa & Botswana
Cork
PART TIME
September 22, 2024
View Job DescriptionThe Church Cafe Bar & Restaurant
Senior Bartender
Dublin
FULL TIME
September 22, 2024
View Job DescriptionEY
FS Technology Consulting - Technical Delivery Lead -Banking & Credit - Manager/Snr Manager - Dublin
Dublin
FULL TIME
September 22, 2024
View Job DescriptionCairn
Senior Engineer - Cork (2year Fixed Term Contract)
Cork
September 22, 2024
View Job DescriptionLooking for similar job?
Capita
Customer Service Advisor - Work from home
Cork
FULL TIME
August 27, 2024
View Job DescriptionCarechoice
Full time Housekeeping / Laundry Assistant - Elm Hall Nursing Home.
Celbridge
FULL TIME
August 20, 2024
View Job DescriptionComfort Keepers Homecare Ireland
Home Support Worker
Dublin
FULL TIME
August 18, 2024
View Job DescriptionTelemark
Appointment Setter (Part-time / Work from Home)
FULL TIME & PART TIME
August 26, 2024
View Job DescriptionWiltshire Farm Foods
Home Delivery Driver
Dublin
FULL TIME & PART TIME
August 17, 2024
View Job DescriptionSee What’s New: Amazon Ireland Support Services Limited Job Opportunities
Amazon Ireland Support Services Limited
Corporate Counsel
Dublin
FULL TIME
September 20, 2024
View Job DescriptionAmazon Ireland Support Services Limited
WHS Specialist
Dublin
FULL TIME
September 9, 2024
View Job DescriptionAmazon Ireland Support Services Limited
Talent Acquisition Graduate Program - French Speaking
Cork
FULL TIME
September 6, 2024
View Job DescriptionAmazon Ireland Support Services Limited
Technical CS Associate Spanish, Ring
FULL TIME
August 30, 2024
View Job DescriptionNew Job Alerts
Carlton Hotel Dublin Airport
Food and Beverage Assistant - Breakfast
Dublin
FULL TIME
September 22, 2024
View Job DescriptionU.S. Bank National Association
Senior Fund Accountant
Dublin
FULL TIME
September 22, 2024
View Job DescriptionCRH Group Services Ltd.
Senior Financial Accountant (Derivatives)
Dublin
September 22, 2024
View Job DescriptionU.S. Bank National Association
Fund Accountant
Dublin
FULL TIME
September 22, 2024
View Job DescriptionErin School of English
Sales and Student Advisor - South Africa & Botswana
Cork
PART TIME
September 22, 2024
View Job DescriptionThe Church Cafe Bar & Restaurant
Senior Bartender
Dublin
FULL TIME
September 22, 2024
View Job DescriptionEY
FS Technology Consulting - Technical Delivery Lead -Banking & Credit - Manager/Snr Manager - Dublin
Dublin
FULL TIME
September 22, 2024
View Job DescriptionCairn
Senior Engineer - Cork (2year Fixed Term Contract)
Cork
September 22, 2024
View Job Description