Ireland Job Openings
The Fitzwilliam Hotel
Hotel Receptionist
Dublin
FULL TIME
August 5, 2024
The Fitzwilliam hotel has an exciting new opportunity for an experienced Hotel Receptionist.
2024 is a very exciting time at the Fitzwilliam as we celebrate 25 years in operation with a complete hotel refurbishment. Having recently been awarded Great Place to Work certification and also Employer Excellence certification from Failte Ireland, there could not be a better time to join the team.
The role involves:
- Providing an outstanding guest experience by exceeding guest expectations.
- Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
- Ensuring all tasks and checklists are actioned and completed during shift.
- Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
- Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
- Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
- Having the highest standards of presentation and cleanliness at the Front Desk.
The ideal candidate must have:
- Excellent communication skills both verbal and written
- Previous experience of Opera reservations system is preferred
- Exceptional selling skills both upselling and cross selling
- Attention to detail
- Strong customer focus skills
- Positive attitude to work
- Enjoys a sense of empowerment and a want to improve
- The ability to work shifts and weekends
Benefits
Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms & items laundered with discounts on personal laundry/dry cleaning, staff food, reward programmes such as long service awards and staff recognition and incentives including Employee of the Month/Year, Refer a Friend bonus
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