• A key point of contact for a range of assignees and clients, managing their case from initial enquiry through to resolution.
• Preparing and drafting employment permit applications, entry visa and a broader array of immigration applications for Fragomen's multinational clients under supervision of the Manager.
• Troubleshooting and establishing case strategy with the Manager and ensuring work is reviewed and signed off at key benchmark stages

• Communicate with relevant stakeholders (assignee and HR teams) regarding process and case updates
• Provide process overviews and regular updates on current business developments as well as engaging in strategy discussions around upcoming projects and best practices with Global Mobility Leads and Human Resources contacts (may involve travelling onsite to client offices on occasion)
• Use a high level of attention to detail at every step to ensure correspondence is clear, concise, and appropriate to the audience, keeping in mind client style

• Delegate work through software management tools
• Analyse case management data to establish best practices and identify pitfalls in current management software to improve and develop protocols and process flows.
• Take ownership of client reporting
• Assist with office-wide projects
• Support the training of new team members as required

• Effective communication skills
• A curious and proactive attitude
• Strong time management
• Ability to prioritise daily tasks
• Strong attention to detail
• Initiative and the ability to act independently
• Experience in providing high customer service satisfaction
• Able to think critically and problem solve
• Keen interest in thinking ahead to mitigate customer problems
• Love working in a team environment