Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs
We are currently recruiting for experienced IT Field Service Engineer in the Munster region( Kerry/Cork). This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

As an IT Field Service Engineer, you will:
Provide on- site support to our customer base
Develop and build positive and professional relationships with our customer.
Liaise with other engineer’s/technicians and customers
Diagnose/troubleshoot software, hardware, and network issues at customer sites.
Install/Configure servers, computer equipment & peripherals
Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
Communicate regularly with the dispatcher regarding on site visits
Document onsite information for Hudu
Update the ticketing system after each call

To be considered as an IT Field Service Engineer, you will need:

An IT qualification in a related discipline or Comp TIA.
Have experience and a proven track record in a similar customer facing role in the IT sector.
Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
Good interpersonal skills, works well with others.
Excellent communication skills, fluent in speaking and writing English essential.
Hold a full, clean Irish /EU driving license
Be available to work out of hours – evenings and weekends on a rostered basis
Physical requirements, includes the ability to lift up to 16kg.

Benefits

Company vehicle
Fuel Card
Competitive salary
Twenty three days annual leave plus public holidays
Life Assurance Scheme
Opportunity to gain industry recognised qualifications
Active sports and social club
Employee Assistance Programme (EAP)
Career progression
Educational Assistance programme