Ireland Job Openings

AMCS Group

IT Operations Lead

Limerick

FULL TIME

August 28, 2024

Sustainability that means business

Who we are:
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:
Our innovative Saa S solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people:
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Job Responsibilities:
In your role as the IT Ops Lead (EMEA) you will help with the day-to-day management of the EMEA IT Ops engineers to ensure the reliability, security, and efficiency of IT operations and delivery of IT Projects across the region.

Coach and manage a team of engineers, setting clear objectives, offering hands-on technical support, conducting performance assessments, and promoting the team’s professional growth.
Lead and manage IT projects.
Implement well-defined procedures for incident and service request management, prioritising tasks and ensuring timely resolution.
Establish and maintain high standards for customer service, ensuring a positive user experience.
Deliver exceptional service by engaging proactively with stakeholders across the business.
Identify opportunities to improve productivity, efficiency, and system integration.
Implement a regime for continuous improvement.
Work with the Head of IT Operations to develop and implement IT policies and procedures to ensure the effective and efficient use of technology.

Educational:

A degree in Computer Science / Information System or Technology.
Relevant technical certifications (e.g., Microsoft, CISCO, AWS, Comp TIA).

Required experience:

Over 2+ years as an IT Operations\Technical Support Lead.
Practical experience in managing and optimising IT infrastructure, encompassing both on-premises and cloud environments, server stacks, networking, and storage solutions.
A strong understanding of IT support desk and operations processes, including incident and service request management.
Strong organisational skills with the ability to prioritise tasks and manage time effectively.
Ability to oversee change management and associated project management.
Technical Knowledge – Microsoft, Linux, LAN/WAN and SAN, Cybersecurity, Active Directory, Disaster Recovery, Office365, Virtualisation, Cloud technologies.
Strong technical background in Infrastructure, Networking and Cloud solutions including network Redesign, Microsoft Solutions, Tenant Migrations, Systems upgrades / Implementation and good IT project delivery.
Proven ability to problem solve, innovate and implement cost-effective IT solutions that support business objectives.
Expertise in automating routine tasks, managing patches, and ensuring that system updates are efficiently applied.
IT Partner and IT Vendor engagement and management.
Experience in leading a IT Ops engineering team in a fast paced and agile commercial enterprise.
Collaborative style of working and facilitating positive change in an ambitious, growing business.

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