Manager, Cloud Operations


As part of our continued expansion, we are on the lookout for a Cloud Operations Manager (M1) to join our Systems Operations Private Cloud team based in Dublin, Ireland.


The Cloud Operations Manager for Continent 8 is responsible for overseeing the cloud hosting team to ensure the consistent delivery, support, and management of all cloud platforms. This role ensures that cloud environments and components are continuously maintained, highly available, and efficiently supported. The Cloud Operations Manager must collaborate with senior leadership and technical teams to ensure service availability, drive automation, and optimize operational processes.


This role requires a proactive, results-oriented leader with strong technical expertise and an ability to adapt within a dynamic environment. The Cloud Operations Manager will be integral in shaping the team’s performance, driving automation initiatives, and ensuring the seamless operation of Continent 8’s cloud hosting services.


The Role


As a Cloud Operations Manager, you’ll be responsibilities for:

• 
  Team Leadership & Development:
  • Managing and supporting the cloud hosting and operations team’s performance, guiding technical skills development and career growth.
  • Driving a culture of accountability, collaboration, and continuous improvement within the team.
  • Leading team stand-ups, ensure timely completion of administrative tasks, and manage timesheets.
• Operational Excellence & Process Improvement:
  • Leading and supporting internal projects to enhance operational processes and efficiency.
  • Promoting infrastructure as code practices and automation to streamline operations and reduce technical debt.
  • Overseeing capacity reporting, maintenance, and root cause analysis for incidents, ensuring quick and effective resolution.
• Project Management:
  • Coordinating with project managers to deliver on technical and business project objectives.
  • Engaging in project planning and execution with cross-functional teams to meet deadlines and quality benchmarks.
  • Ensuring team alignment with project deliverables and provide after-hours support when required.
• Incident & Problem Management:
  • Leading incident response and root cause analysis efforts, maintaining high standards for availability and resilience.
  • Identifying and address operational challenges, working with team members and vendors to implement solutions.
• Vendor & Stakeholder Engagement:
  • Collaborating with third-party vendors (e.g, Microsoft, Nutanix, VMware) for development and technical support.
  • Engaging with customers and cross-functional teams on escalated issues, ensuring customer satisfaction and resolution.

Behavioral Competencies:

• Adaptably Resilient: Demonstrates openness to change, manages pressure effectively, and adjusts plans as needed.
• Decision-making Quality: Makes informed, timely decisions with a strategic mindset.
• Collaborative Relationships: Works effectively within a team and fosters cooperative relationships.
• Drives Results: Sets and achieves challenging goals for self and team.
• Communicates and Influences Effectively: Clearly conveys information in a compelling manner to various audiences.
• Strategic Mindset: Aligns team objectives with broader organizational goals.
• Coaching and Mentorship: Provides guidance and career development for team members.

Technical Competencies:

• Strong knowledge of cloud operations, automation, and scripting for operational efficiency.
• Experience in capacity management, process engineering, and operational improvements.
• Familiarity with major cloud vendors and platforms, e.g., AWS, VMware & Nutanix
• Ability to implement and uphold operational best practices and standards.

Knowledge, Skills, Qualifications & Experience:

• 8-12 years in the IT industry managing or leading technical teams
• 4 years Cloud or Cloud technology experience
• Supported and managed IT projects and programs
• ITIL, ITSM or other leading Information technology framework experience for certification
• Experience supporting global and remote teams
• Experience in Fin Ops or IT spend and budget management
• Exposure to Managed Services and Service delivery for IT services.