SVN IE-046-2024
Open to Internal and External Candidates
Position Title: Migrant Service Assistant
Duty Station: Dublin, Ireland
Classification: General Service, Ungraded
Type of Appointment: Special Short-Term, with possibility of extension
Estimated Start Date: September 2024
Closing Date: 28.08.2024
Context:
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy.
Under the overall supervision of the Chief of Mission, the direct supervision of the National Project Officer, the Migrant Service Assistant will be responsible for providing effective and efficient assistance to beneficiaries of temporary protection with a specific focus on the needs related to movements from emergency accommodation to transitional accommodation settings.
Responsibilities and Accountabilities:
1. Support the implementation of the operational strategy of the project aiming to support BOTP’s in Ireland.
2. Undertake visits to assigned locations to carry out electronic registration, vulnerability screenings and follow up activities.
3. Disseminate key information to migrants. Carry out a mapping of services and assistance available to migrants in the local area and inform beneficiaries of all relevant services available. Refer cases with vulnerabilities identified as necessary.
4. Inform beneficiaries of their temporary accommodation assigned and assist in the coordination of logistics including transfer date.
5. Provide information session to migrants prior to transfer from emergency to temporary accommodation, accompany migrants during the transfer and ensure that migrants are aware how to access services in the new location
6. Maintain and ensure confidentiality of all projects related matters in accordance with guidelines and instructions. Take active steps to mitigate fraud and malfeasance and monitor the integrity of records containing individual data.
7. Perform any other duties as may be assigned.
Required Qualifications and Experience :
Education

• School diploma with four years relevant professional experience; or,
• University degree in Business Administration, Social Science or a related field from an accredited academic institution with two years of relevant professional experience.

Experience

• Proven experience in a similar setting & capacity. Experience in liaising with governmental, intergovernmental authorities and non-governmental organisations would be considered an advantage.
• Experience working with migrants, refugees, victims of trafficking and other vulnerable groups.
• Demonstrated proficiency with Microsoft Office applications, including Excel, Power Point, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, Power Point and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.

Skills

• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Strong interpersonal & intercultural skills with attention to detail.

Languages
Fluent in English (oral and written) is required.
Fluent in Ukrainian or Russian.
Required Competencies:
The incumbent is expected to demonstrate the following competencies:
Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way

Other:
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government.
This post is subject to local recruitment. Only persons holding a valid residence and work permit in Ireland will be eligible for consideration.
How to apply:
Please apply to the job post, sharing your updated CV and Cover letter, in PDF format with your first name and last name mentioned in the name of both files.
Please note that only shortlisted candidates will be contacted for an interview.
Posting period:
From 14.08.24 – 28.08.24
Job Type: Full-time
Pay: €2,560.00 per month
Additional pay:

• Overtime pay

Benefits:

• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Language:

• Russian (preferred)
• Ukrainian (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 26/08/2024
Reference ID: SVN IE-046-2024