Ireland Job Openings

Optum

Process Improvement Lead

Dublin

FULL TIME

September 1, 2024

Process improvement Lead-Dublin or Letterkenny/Hybrid
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.
The Process Improvement Lead will be responsible for streamlining, simplifying, and improving our end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and strategic initiatives for Coding Operations.
Helping to identify process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:

Project Management: Liaison with key stakeholders to ensure initiatives are communicated, incepted, and reviewed for continuous process improvement
Experience working with project teams to define requirements related to process improvement.
Experience facilitating process mapping sessions, defining value streams and non-value tasks.
Perform both qualitative (trends) and quantitative (statistical) analysis using a variety of techniques and tools. Identify trends, patterns, and outliers to identify cost savings and service opportunities
Responsible for projects that eliminate re-work, and increase Quality.
Recommends solutions and controls, and implementing approved recommendations
Ensures accurate quality measurements and tools are implemented

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required qualifications:

High School Diploma/GED (or higher)
Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.
Experience working with project teams to define requirements related to process improvement.
Experience facilitating process mapping sessions, defining value streams and non-value tasks.

Preferred Qualifications:

Bachelor’s Degree ( or higher)
Continuous Improvement / Business Process Re-engineering experience
Excellent math/statistical skills. Understanding and ability to use statistical process analysis
Two years year of demonstrated use of Project Management tools and methodologies
Possible certification or experience using Lean Sigma/DMAIC framework.
Familiarity with SQL, Minitab, Tableau and/or Power Bl.
Ability to work in a dynamic, fast-paced environment.
Strong relationship and communication skills
Superior organization skills and ability to multi-task

All telecommuters will be required to adhere to the United Health Group’s Telecommuter Policy.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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