Ireland Job Openings

Mooney's Garage

Service Advisor

Dublin

FULL TIME

August 29, 2024

Mooney's is an Irish-owned and family-run business dedicated to new and used car sales. The Mooney family has been selling cars on the Long Mile Road in Dublin since 1973. We are Ireland's leading Hyundai dealer for sales, service, and parts. We are also a fully authorized Nissan and Honda parts and service centre.
We are now recruiting for an additional service advisor to join our busy Service Team. Our service advisors are the first point of contact for many of our customers, so we need somebody who has a friendly & professional approach to customers at all times. Must be able to multi-task, work in a team environment, as well as on their own initiative.
Duties and Responsibilities:

Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer inquiries, when appropriate, to service bookings.
Meet and greet all service customers promptly professionally and courteously when they visit the service department.
Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customer's concerns are correctly captured on the job card.
Record customer's details accurately and clarify payment options at the time of booking and confirm a time for pickup.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.

Requirements

Excellent customer service skills, professional appearance, and work ethic.
3 Years as a service advisor.
Ability to work well in a process-driven environment.
Experience in a fast paced environment dealing with customers
Strong oral and written communication skills.

Key Benefits:

22 Days holiday per annum
Contribution to pension
Training and development program.
Bike to work scheme available
Competitive salary
Quarterly social events
Career progression opportunities

Competitive salary combined with a commitment to training and career development. Please send CV and cover note to careers@epmooney.ie
Due to the high volume of applicants, you will only be contacted if we want to meet for an interview.
The closing date is 2 weeks from the time advertised.
Job Types: Full-time, Permanent
Benefits:

Bike to work scheme
Company events
Company pension
Gym membership

Schedule:

8 hour shift
Monday to Friday

Work Location: In person
Reference ID: Senior Service Advisor Longmile Rd

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