We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services.


The Role
Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business, and across the Local Authority user base.
The IT-OT team houses the Operational Technology skills necessary to ensure the implementation and availability of all site level IT-OT applications and infrastructure, including site hardware, site networks, site maintenance. The team plan and manage technical IT-OT projects to renew and update the underlying site IT-OT infrastructure and safeguard UÉ site OT systems by implementing robust security standards. The team play a critical role in the support and operations of Treatment Plant OT Perimeter defence, site level cybersecurity monitoring systems and devices. Additionally ensuring availability and security of site level IT-OT applications and devices on Uisce Éireann’s assets.
Reporting to the IT-OT Operations & Service Manager, the IT- OT Site Support Lead is responsible for providing site-level support activities for their respective areas (Apps, Delivery, Networks, Infrastructure) and working closely with other IT-OT support teams to ensure sites are receiving the appropriate level of support. The IT-OT Site Support Lead will lead a team dedicated to site-level IT-OT systems, networks and devices.


Main Duties and Responsibilities

• Understand operational business cycles and external relationships with a view to ensuring the high availability of site IT-OT applications to meet operational business requirements
• Governance of the site IT-OT systems patching, upgrades and required system changes to maintain the security, stability and operation of site level IT-OT systems and networks
• Manage contractual relationships with external IT and OT third parties where appropriate
• Build strong relationships with the Local Authorities, supply chain, system integrators and the user community.
• Build strong relationships with peer site leads and Insturmentation Control and Automation Teams in Asset Operations with the aim of optimising cooperation and maximising efficiencies
• Support the development of Service Level Agreements and Operational Level Agreement, validating and agreeing these with stakeholders for the support and delivery of site IT-OT systems
• Ensure the continuous improvement of site IT-OT Support and Delivery processes for UÉ’s sites.
• Ensure an effective Test Management process is delivered for all Uisce Éireann site IT-OT systems and networks
• Oversee procurement activities across IT-OT site systems, ensuring that all activities are compliant with organisational policy
• Drive compliance with cybersecurity compliance requirements and best practice in line with the Network and Information Systems Directive (e.g: NIST Controls, CIS Hardening, IEC 62443 etc)
• As part of the overall IT-OT Support Model Resolver Group network, manage day to day site support issues and resolution of incidents and tickets raised, acting as an escalation point, taking ownership through to resolution (working closely with the IT-OT Operational Support Lead)
• Assist in the implementation of the Uisce Éireann Telemetry Strategy as a key contributor for Uisce Éireann IT, Asset Operations and Asset Management through the Telemetry Programme’s work streams
• Support in management of IT-OT legacy systems as required
• Participation in On Call Rota and flexibility for out of hours work as required

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business, including but not limited to;
  • Other IT-OT pillar Managers and Leads
  • Wider IT Teams e.g: the IT Cybersecurity Team
• Teams across the Business Units (e.g. Asset Operations, Asset Management,Instrumentation, Control and Automation Team)Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Other duties as required.

Knowledge, Skills and Experience

• Experience in a senior technical operational role in a complex 24x7x365, security focused environment is desirable
• Relevant third level qualification in Information Systems, Technology Management, Computer Science, Engineering or related field desirable
• Experience in an OT, IT or Control and Automation environment in a water utility or similar is advantageous
• Relevant third level qualification and or accreditation is desirable and or relevant experience
• A minimum of 5 years Experience in the water, utilities or similar industries is desirable
• Demonstrated people management experience, with strong people, change management and conflict resolution skills
• Experience providing coaching in the development of the technical skills and abilities in others
• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job