Ireland Job Openings

Fexco

Technical Writer

FULL TIME

September 6, 2024

Location

Ireland - Kerry

Contract Type

Permanent

Closing Date

22/09/2024

Fexco Drive Product & Innovation are currently recruiting for a Technical Writer to join their team. This role is a permanent, full-time position with the opportunity to work from our offices based in Killorglin, Co. Kerry with some flexibility to work a hybrid model.

Job Purpose:

We are currently seeking to hire a Technical Writer with minimum 5 years' work experience to join our team. The Technical Writer will be responsible for producing high-quality digital and written documentation that contributes to the overall success of our payments products. In addition, you will be expected to contribute to the ongoing objective of improving existing documentation and suggest best practice improvements.

This role will suit an experienced technical writer who is very comfortable working with a high degree of autonomy.

Key Responsibilities:

Lead, develop and implement cross-Product documentation management strategy.
Produce high-quality, accurate documentation, applying best practice and ensuring it is appropriate for its intended audience which could be internal and external to Fexco.
Perform technical writing, research, and necessary editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows and other materials.
Create and update customer user guides, product procedures and service catalogues in line with product releases.
Create, manage & maintain documentation repositories so that documentation is well organised and easily accessible. Act as the Subject Matter Expert (SME) for these repositories.
Collaborate with internal teams e.g. Business Owners, Product Manager/Product Owner, Project Managers, Software & QA Engineers, UX Designers and internal customers to gain an in-depth understanding of the business and the product to inform documentation requirements.
Liaise with content owners across the business, to ensure that there is a consistent tone of voice and approach to customer facing material.
Ensure accuracy and consistency of technical documentation and ensure that it meets appropriate compliance standards.
Suggest and implement continuous improvement to the technical writing process and toolset.

Requirements:

Minimum 5 years’ experience in a similar role in a software engineering environment, creating technical documentation (SDK documents, API and other specifications), user guides and other product material.
A Bachelor's degree or higher in Technical Writing, Technical Communications, or Engineering degree with excellent English writing skills is preferred.
Willingness to assume significant responsibility, ownership, and accountability for work.
Self-directed, highly motivated individual with excellent organisation skills.
Build cross functional and cross-departmental rapport, fostering overall effectiveness.

Ability to read and write specs in Open API/Swagger and knowledge of Restful design.
Knowledge of UML/BPMN to enrich documentation with diagrams.
High level of proficiency in Confluence and Share Point.
Excellent English language communication skills, both verbal and written and an ability to tailor communication style for various audiences. Spanish / Portuguese language skills are a distinct advantage.
Familiarity with AI tools including Microsoft Co-pilot is a plus.

What we will provide for you:

Competitive compensation & benefits package.
Hybrid work environment.
Opportunity to gain experience and knowledge in your key field of expertise.
Further education and training to enhance your skillset.
Opportunity to expand your experience by learning new technologies.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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