Job Description:
Job Title: Treasury Servicing Advisor
Corporate Title: up to Assistant Vice President
Location: Dublin

Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:
Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Role Description:
We are seeking a Treasury Servicing Advisor to join an established team in Dublin. Working with our varied multi-national corporate client base here in Ireland you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with several other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders.
Whether you’re already working within operational cash management or servicing clients in a financial services environment, and you have the passion to develop a career in wholesale banking then we’d love to hear from you.
This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.

Responsibilities:

• You will be responsible for supporting client’s treasury accounts in EMEA.
• You will work closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• You will employ polished verbal and written communications to constantly keep our client and sales partners informed.
• You will possess a passion and urgency to serve our clients and operate as a client advocate.
• You will manage multiple requests simultaneously that contain a variety of complexities and resolution periods.
• You will work independently with organisational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• You will professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• You will leverage industry and product expertise to deepen client relationships, mitigate risk and drive operational excellence throughout the servicing process.
• You will be client focused and comfortable in face to face client meetings, a team player, communicate candidly, improve processes, drive for results and take ownership to enhance client delight

What we are looking for:

• You will have a Broad understanding of cash and treasury management products.
• You will have prior experience gained within financial services or investment banking OR within a large AP/AR team.
• You will demonstrate prior experience and performance in client facing roles, preferably within a similar client servicing function.
• You will have excellent interpersonal, communication, presentation, organization and team skills.
• You will have knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Skills that will help (optional):

• Demonstrated experience with continuous improvement and process efficiency methodologies will be advantageous.

Benefits of working at Bank of America
Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.