Job summary

• Hire and Manage CSA talent and significantly grow the team strength across geographies.
• Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives.
• Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams.
• Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies.
• Engage with top customers to develop strategies that bolster Net App's value and presence in key accounts.
• Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise.
• Oversee technical direction and management of programs that the CSA team directly runs to promote product growth.

Job requirements

• Bachelor’s degree in computer science, engineering, or a related technical field.
• At least 7 years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
• Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
• Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).
• Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development.
• Customer obsession demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
• Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams).
• Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
• Data-driven mindset, leveraging various data sources to make informed decisions.
• Proven experience developing and overseeing internal and external business processes.
• Experience with Net App ONTAP or equivalent enterprise data storage solutions – advantage.