Israel Job Openings
Frontegg
Technical Support - Tier 1 (Student)
Ramat Gan
August 31, 2024
Technical Support Associate
Frontegg provides blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.
Backed by top-tier VCs and a rapidly growing team, Frontegg supports app developers by covering fundamental authentication flows to the most complex customer use cases.
We're seeking motivated students to join our Tier 1 Technical Support team, offering a unique opportunity to gain hands-on experience with industry-leading technologies while pursuing your studies. This position offers a clear path to our Developer Success team, providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
Required Skills:
Preferred Skills (not required, but beneficial):
Student Schedule:
Frontegg provides blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.
Backed by top-tier VCs and a rapidly growing team, Frontegg supports app developers by covering fundamental authentication flows to the most complex customer use cases.
We're seeking motivated students to join our Tier 1 Technical Support team, offering a unique opportunity to gain hands-on experience with industry-leading technologies while pursuing your studies. This position offers a clear path to our Developer Success team, providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
- Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
- Escalate complex problems to higher-level support teams
- Maintain high customer satisfaction levels
- Learn and adapt to new technologies and tools
Required Skills:
- Basic knowledge of frontend frameworks (e.g., React, Next, Angular)
- Familiarity with backend frameworks (Node, Python)
- Understanding of RESTful APIs
- Basic HTML knowledge
- Ability to navigate Chrome Dev Tools (Console, Network, Application tabs)
- Familiarity with the HTTP request & response cycle and some common status codes
Preferred Skills (not required, but beneficial):
- Experience with SDKs
- Basic SQL and No SQL knowledge
- Exposure to SSO technologies (e.g., Okta, Azure AD)
- Developed at least 1 project using both frontend and backend frameworks mentioned above that are publicly available for code review.
- Active contribution to open-source projects
Student Schedule:
- Part-time position: up to 4 shifts per week, 8 hours per shift
- Evening hours: 17:00 - 24:00 Israel time (up to twice a week)
- May include occasional Friday shifts
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