IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.
IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.
With six locations in Madrid, Rome, Barcelona, Budapest, Vienna, and now Copenhagen, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).
YOUR MISSION
As the IKONO Assistant Store Manager, you will play a key role in supporting the Store Manager to ensure the smooth and efficient operation of an IKONO venue. Your mission includes overseeing daily operations, ensuring customer needs are met, resolving issues promptly, and maximizing sales and profitability through effective merchandising. You will help lead and motivate the team to achieve visitor targets, deliver exceptional customer service, and maintain overall performance.
YOUR RESPONSIBILITIES

• Develop monthly staff schedules, manage vacations, medical leaves, and unexpected situations.
• Ensure the venue is well-maintained: oversee the condition of materials, cleanliness of the space, and upkeep of features like the ball pool.
• Manage daily incidents and resolve them promptly.
• Control inventory both physically and financially, including order reception, stock movements, and valuation.
• Monitor employee performance, ensuring their well-being and fostering growth opportunities within the company when relevant.
• Supervise and train staff to deliver excellent customer service and visitor satisfaction.
• Handle reservations and manage the logistics of incoming visitors.
• Identify operational inefficiencies and implement improvement plans.
• Support the recruitment process as needed.
• Manage venue cash operations, ensuring proper handling of cash transactions.
• Communicate regularly with the administration department, including invoice management and expense control.
• Analyze visitor data, customer feedback, and other relevant metrics to identify trends, opportunities, and areas for improvement.
• Collaborate with the Store Manager to present regular reports and develop action plans and strategies to optimize performance and achieve business objectives.

YOU BRING

• Strong verbal and written communication skills, with the ability to effectively lead, motivate, and coach a diverse team.
• A positive, can-do attitude, radiating good energy in communication.
• A responsible, friendly, and polite demeanor.
• Resilience in handling daily challenges.
• A collaborative team spirit.
• Attention to detail in all tasks.
• Passion and energy for your work.
• Flexibility to work evenings, weekends, and holidays as required by the business needs.

REQUIREMENTS

• Proven experience in business (management, human resources).
• 2 years of experience in a customer service environment (retail, hospitality, entertainment, or travel industries).
• Team management experience.
• Fluency in English and Italian (minimum C1 level).
• Fluency in French is a plus.

WE OFFER

• A full-time position with an indefinite contract.
• A pleasant and international work environment within a dynamic team that values autonomy.
• Ample opportunities for professional development and personal growth.
• An excellent work location at Vía del Seminario, in the heart of Italy's tourist district.

At IKONO, we are committed to fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.
Our purpose: to unlock people's artistic and playful sides, empowering them to tap into their limitless creativity.
Our values: "Ci penso io" (I’ll handle it), "There’s always a way," "Create with kindness," and "Live your legend." We emphasize initiative, optimism, empathy, collaboration, and fulfilling your potential.
Apply now with your CV in English and join us in creating unforgettable experiences and lasting memories together!
Job Type: Full-time
Language:

• Italian (Required)
• English (Required)

Application Deadline: 01/09/2024
Expected Start Date: 01/09/2024