Capabilities Development Coordinator

Be part of a revolutionary change

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join us in our Commercial Capability Development (CCD) team and you will Support CCD Manager with the design and creation of Local Trainings, able to address local needs, assuring high quality and impact according to business and audience expectations. Support in the creation of ad hoc learning plans able to cover skill gaps across the organization streams (if global curricula do not cover or fit). Support with the implementation of local programs, assessments and initiatives as well as workshops across the organization.

Specific responsibilities include:

• Support CCD Manager with the design and creation of all Local learnings from onboarding to upskilling programs, including Commercial Operation, contents, according to needs coming from gap analysis and plan calendar. Coordinate with department reference (project owners, P&C, Legal) program content and align with Deployment stream on delivery mechanisms (including outsourcing or in-house).

• Support CCD Manager in identifying best format learning for efficient content transmission always searching for innovative and creative solutions following the fundamental business pillars and skills to be covered. Be familiar with LMS platform (We Care) and align on delivery methodology, attendees, progress, NPS, follow up process.

• Based on business expectations and prioritization for all target audience in scope, across all channels, support CCD Manager in keeping constant/recurrent alignment with local programs available. Be updated on all global learning available via learning curriculum (from onboarding to upskilling) as well as local solutions either through in home creation or via external suppliers. Proactively propose best training solution adapted to needs and expectations.

• Support in the communication with internal stakeholders and support in the development of all local learning plans (Onboarding, Commercial Approach, Transversal Skills, Commercial Leadership). Be accountable for the development of presentations for internal/external use and sharing.

• Support CCD Manager in creating and implementing modern e-training methods, including comprehensive development paths, micro-training, film materials, audio and gamification. Support with the creation of local learning events both virtual and in presence, including scouting of impactful and engaging guest.

• Be present at regular calls for continuous sharing and update of learning programs. Take into account best practices to be implemented in our market. Coordinate agencies and related administrative tasks (bidding process, purchase order creation, budget tracking update). With the support of CCD Manager be responsible for auto training and by gaining successfully mandatory certifications required by the role (such as GTC certification).

• Be constantly updated with commercial dept. and other streams in scope activities and initiatives through planned meetings and attend regular field visits to learn and monitor frontliners gaps and performance, generating value feedback return.

• Maintain an excellent motivation within the department, emphasize team spirit and encourage an open-minded style. Develop strong, positive, cross-organization relationships with internal and external groups, and ensure collaboration within all functions of the organization

Who we’re looking for:

• Graduation in Economics/Business
• At least 3-5 years’ experience in training design and learning contents for international companies, complex environments, Training Agencies or Creative Agencies
• Design Thinking
• Training skills
• Advanced excel
• Strong communication skills & flexibility to understand different perspectives
• Fluency in Italian & English

What’s ‘nice to have’:

• Agility to work in a complex and fluid environment with tight deadlines
• Ability to work under pressure
• Team player, positive attitude and willingness to share competencies
• Entrepreneurship and attention to details

What we offer:

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

Please note that people belonging to protected categories can apply for any open position.

Work location:
Rome

We offer a permanent contract

Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With more than 700 employees, it is engaged in the commercialization of smoke-free products in Italy.