Italy Job Openings
Barco
Customer Services Engineer
Corsico
September 20, 2024
Location: Corsico, IT
Company: Barco
Function
Barco is looking for a new Customer Service Engineer for the Italian region in order to reinforce its existing team at its Italian office in Milan. As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.
Key responsibilities
- Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Italy and abroad.
- Installation, repair and troubleshooting of Barco hardware and software.
- Assist at sales demos in order to promote our Barco’s solutions.
- Give product training to partners and end-users
- Execute pro-active analysis visits, report and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Document actions and solutions in a timely fashion.
- Follow training to update your technical, commercial and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.
Requirements
- Bachelor’s degree in IT Engineering or equivalent proven experience minimum 3 year in a technical customer (Service/Sales) environment in Visualization industry
- Good knowledge of hardware, software and networking technologies.
- Communicates fluently in Italian and English. Knowledge of any additional language is an asset.
- Excellent communication skills, both verbally and in writing.
- Is service- and client-oriented.
- Experience with Barco’s products and Salesforce is a plus.
- Available for frequent travelling at least 50% of the time
Let's "wow" you with
- The opportunity to work for an International market leader where innovation matters
- A variety of inhouse trainings at our Barco University so you can continuously grow & learn as a professional
- A competitive salary package
- Company car
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