CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the Life Vest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the Life Vest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Position Summary:

The Education Manager for the Cardiac Management Solutions (CMS) division of ZOLL is responsible for in-house training. This role coordinates and implements the training strategy, ensuring appropriate content to meet business goals for new hire training of field sales personnel and continuous training for all field sales personnel. The primary objective is to enhance the overall effectiveness of the business unit. The Education Manager collaborates with the field sales team to assess coaching and training needs, ensuring optimal field communication and skill development for all sales team members. Additionally, the manager collaborates with the EMEA Education Team and the EMEA Marketing Team to support the creation and delivery of development programs. This role includes TM training classes, responsibility for creating, implementing, and reviewing training materials, and interacting with sales and support personnel. Moreover, it supports the overall training needs and initiatives of the Sales Department.
Geographical responsibility includes Italy, Spain, Poland & Emerging Markets.
This position reports to the Marketing Manager Italy, Spain, Poland & Emerging Markets.

Essential Duties and Responsibilities:

PRIMARY FOCUS

• Possess strong knowledge of the organization’s products, services, customers, competitors, sales processes, and marketing plans.
• Research and review medical articles, studies, sales training materials, and market information to create and update training programs.
• Determine training requirements by analyzing sales and marketing strategic plans and current sales results.
• Partner with sales managers to assess training needs and develop programs focused on product knowledge and effective sales techniques, maximizing revenue potential.
• Collaborate with Marketing and support teams to ensure consistent messaging and training materials.
• Determine training needs and requirements by meeting with managers, employees, and administering surveys.
• Align and coordinate training and coaching with all members of the training team.
• Create, develop, coordinate, and deliver sales and product training programs for all field-based sales roles supporting an effective and motivated sales force.
• Manage and coordinate in-house new-hire training, monitoring program effectiveness, and updating materials as necessary.
• Monitor and analyze sales team performance to evaluate training effectiveness, designing follow-up or ongoing programs as needed.
• Align training initiatives with business strategies, delivering a strategic training program ensuring skill mastery for sales and clinical sales representatives.
• Submit quarterly reports on activities and accomplishments.

SECONDARY INITIATIVES

• Assist with developing and implementing coaching strategies for Territory Managers.
• Coordinate and facilitate training programs emphasizing strategic consultative selling skills, gap model selling, product competency, and commercial management.
• Assist in developing and implementing metrics to assess and improve training programs.
• Stay current with medical procedures and trends, integrating the latest market and clinical trends into training programs.
• Work on special projects to disseminate Best Practices as indicated.
• Promote TM Best Practices.
• Collaborate with other departments to develop and implement initiatives and process improvements.
• Research new educational and training techniques and methods.
• Attend regional/area meetings as applicable, contributing to providing structure and consistency across countries.
• Conduct field visits to Territory Managers to stay informed about field needs, initiatives, and issues, providing field sales coaching as indicated.
• Assist in launching new product training programs and continuously developing sales training curriculum.
• Perform other duties as assigned by Management.

GENERAL

• Communicate effectively at all levels within the organization.
• Prioritize assignments while working on various projects simultaneously.
• Must be able to travel 40% of the time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Education and/or Experience:

• Minimum of 5+ years of experience in medical device or pharmaceutical field required.
• 3+ years of experience in a training, marketing, or field sales position.
• Position is based in Italy.
• Self-directed and able to work independently while handling multiple projects concurrently in a fast-paced, high-growth environment.
• Strong public speaking and facilitation skills.
• Excellent communication, both written and verbal.
• Ability to handle difficult conversations/situations while maintaining focus on customer experience.
• Strong clinical acumen.
• Ability to communicate and/or interact with different specialties within a hospital.
• Clinical knowledge/experience with ECG interpretation, basic cardiac anatomy and physiology, etc., is a plus.
• Proficiency with editing and creating Word documents containing graphics, managing spreadsheets, preparing presentations, sending and receiving e-mail, obtaining information from the internet, etc.
• Computer Applications: Microsoft Word, Excel, Power Point, and Outlook, and audio-visual equipment.
• Organized and detail-oriented.
• Ability to work in a fast-paced, multitask environment is required.
• Hands-on; good with people; effective working and communication skills.

Language Skills:

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read, comprehend, and correspond in Italian and English language (additional language is a plus).

Reasoning Ability:


Proactive approach to interpreting instructions furnished in written, oral, or diagram form.
Ability to constructively deal with problems and make appropriate judgment calls to insure the correct outcome.

Computer Skills:


To perform this job successfully, an individual should be proficient in Microsoft Office Suite.