Italy Job Openings

Marriott International, Inc

Front Office Agent - Sheraton Milan San Siro

FULL TIME

August 7, 2024

Job Number 24138851
Job Category Rooms & Guest Services Operations
Location Sheraton Milan San Siro, Via Caldera, 3, Milan, ., Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

New Job Alerts

MyFamily

Addetto/a vendite - Temporary Store - Aeroporto Torino Caselle

Caselle Torinese

PART TIME

November 20, 2024

View Job Description

Medical Science Liaison Rheuma-Bone

November 19, 2024

View Job Description

Looking for similar job?

Santander

Front Office Intern

Turin

FULL TIME

August 6, 2024

View Job Description

Marriott International, Inc

Front Office Agent - The Westin Palace Milan

FULL TIME

August 20, 2024

View Job Description

Marriott International, Inc

Front Office Shift Leader-The Westin Palace

FULL TIME

August 23, 2024

View Job Description

Marriott International, Inc

Front Desk Agent - Excelsior Hotel Gallia

FULL TIME

August 9, 2024

View Job Description

Abroad Internships

A Front Office internship at this super chic hotel in Venice, Italy!

Venice

July 30, 2024

View Job Description

View More Jobs by Marriott International, Inc

New Job Alerts

MyFamily

Addetto/a vendite - Temporary Store - Aeroporto Torino Caselle

Caselle Torinese

PART TIME

November 20, 2024

View Job Description

Medical Science Liaison Rheuma-Bone

November 19, 2024

View Job Description