Italy Job Openings
Aman Group Sarl
Front Office Trainee
Venice
August 2, 2024
- Venice, Italy
- Front Office
- 2637
- Aman Venice
The Guest assistant Trainee supports the Front Office Department in the everyday activities. At all times, the employee must display a professional and positive image of the hotel.
RESPONSIBILITIES
- Welcome guests with warm or cold washcloths according to season
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises
- Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards
- Show the hotel common areas and outlets to guests
- Accommodate special requests whenever possible
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle
- Supports the coordination of the room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage.
- Keep themselves informed of product and service as well as the hotel daily and meeting activities
- Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner
- Maintain at any time the neatness of the working area.
QUALIFICATIONS
- Fluent in Italian and English, both spoken and written. Any additional language is beneficial
- Excellent communication and guest interaction skills and proactive approach
- Available to work on shifts and during weekends.
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