Minimum Seniority

Technical

Quality Assurance

Responsibilities

• First line IOT systems technical support
• Troubleshooting of technical problems of industrial manufacturing systems
• Coordinate with system-specific vendor for third level support
• Pharma manufacturing and quality control GMP systems administration (access management, software maintenance and operations)
• Client’s Standard Operating Procedures execution
• Technical and service documentation writing and up-to-date keeping
• Accurate tasks tracking and monitoring
• Meet quality assurance and service performance indicators, support continuous improvement initiatives
• Keep up-to-date with both Customer and Internal standard operating procedures and best practices
• Properly and thoroughly track activities and deviations
• Contribute in assuring the Customer satisfaction

Must Have

• High school diploma, equivalent or higher degree
• Any previous experience in any of these jobs: IT Services, Process/Automation Engineering, Quality Assurance / Validation support or Manufacturing Operations for Pharma, Biotech or Healthcare enterprises
• Interest into technology, IT or robotics
• Basic technical skills:
  installation and maintenance of MS Windows or Linux operating systems
  understanding of computer networks
  troubleshooting of technical issues
  
  Readiness to operate in biological-risk areas for which a specific health and safety plan would be in place (vaccination against tetanus-pertussis, meningococcal, sars-cov2, etc)
• Rigor and professionalism
• Dynamic and proactive approach to problems
• Teamwork orientation
• Languages:
  fluent in Italian (CEFR C1 or higher)
  CEFR A2 or higher in English
  
• Valid permit to work and live in Italy

Nice to have

• Vaccinated against tetanus-pertussis and meningococcal A, C, W, Y and B (vaccination is compulsory)
• Any past experience in life science industries
• Any past experience in IT/OT support, Helpdesk, computer repair or support, system engineering
• EU car driving license (B)