• Professional Services
• Customer Success Management

• Professional Services and customer Success activities:
  • Successful delivery of customer projects, ensuring customer satisfaction, quality, timeliness and profitability
  • Development of Professional Services business
  • Guarantee the quality of the services provided by teams within the framework of consulting, enablement, project management and customer success management services
  • Manage Professional Service and customer Success Management teams
  • Collaborate with sales and marketing teams to identify new potential opportunities
  • Manage and resolve issues and contribute to business development
  • Assist the Japan Customer Success Director to define the Professional Services strategic plan
  • Position Lectra as a recognized player in consulting, project management and support for change
  • Provide regular reports
  
  

• People Management activities:
  • Ensure the teams are efficient, performant and engaged
  • Provide regular individual and team performance reviews
  • Set individual and collective objectives
  • Co-ordinate appropriate trainings and workshops
  
  

• Master in Engineering or Business or any related area will be required
• 10 years or above working experience will be a minimum, with relevant projects / services delivery, consultancy or customer success management
• Strong leadership skills and ability to coach, develop, engage and retain teams
• Excellent communication skills, ability to address issues to C-level stakeholders
• Japanese and English fluent