Japan Job Openings

3M

Japan CBG CS Leader and Japan CF country liaison partner

August 6, 2024

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Job Summary
Provides customer service advice and consults with leadership team to set and execute short-term strategic direction and operating plans for Japan CBG Business.
Determines directions, priorities and assigns resources with full accountability for results of functional area.
Responsible for establishing and managing budgets for Japan CBG CS Dept.
Identifies and defines customer service plans which meet and/or exceed customer service needs.
Major Duties and Responsibilities
JP CBG CS Lead
1. Implement OTC strategic objectives, meet BG and IBO operation goals and financial targets with full compliance
2. Execute BG and IBO priority projects to improve customer experience and efficiency
3. Build E2E OTC process though close partnership with BG and cross functional teams
4. People management and talent development inclusive of provision of input and leadership into organizational design and refinements of owned processes for greatest efficiency and effectiveness
5. Problem solving requires hypothetical thinking to determine best solutions for complex problems and requires in-depth interpretation and analysis for significantly difficult situations
JP CF Country Liaison artner
1. Manage country specified escalations across BGs such as compliance, audit, customer complaint
2. Manage country HR matters such as head count, union, legal, 3rd party vendor contract.
3. Lead and implement country business continuity plan such as SAP code event, pandemic response and support corporate wide project
4. Participate in country leadership team meeting and cascade down, and work on activity of country wide such as DE&I.
5. Manage any across multi-BGs activities like inquiry from Area/Global and arrangement of Visitors
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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