Japan Job Openings
3M
Japan CBG CS Leader and Japan CF country liaison partner
August 6, 2024
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Job Description:
Job Summary
Provides customer service advice and consults with leadership team to set and execute short-term strategic direction and operating plans for Japan CBG Business.
Determines directions, priorities and assigns resources with full accountability for results of functional area.
Responsible for establishing and managing budgets for Japan CBG CS Dept.
Identifies and defines customer service plans which meet and/or exceed customer service needs.
Major Duties and Responsibilities
JP CBG CS Lead
1. Implement OTC strategic objectives, meet BG and IBO operation goals and financial targets with full compliance
2. Execute BG and IBO priority projects to improve customer experience and efficiency
3. Build E2E OTC process though close partnership with BG and cross functional teams
4. People management and talent development inclusive of provision of input and leadership into organizational design and refinements of owned processes for greatest efficiency and effectiveness
2. Execute BG and IBO priority projects to improve customer experience and efficiency
3. Build E2E OTC process though close partnership with BG and cross functional teams
4. People management and talent development inclusive of provision of input and leadership into organizational design and refinements of owned processes for greatest efficiency and effectiveness
5. Problem solving requires hypothetical thinking to determine best solutions for complex problems and requires in-depth interpretation and analysis for significantly difficult situations
JP CF Country Liaison artner
1. Manage country specified escalations across BGs such as compliance, audit, customer complaint
2. Manage country HR matters such as head count, union, legal, 3rd party vendor contract.
3. Lead and implement country business continuity plan such as SAP code event, pandemic response and support corporate wide project
4. Participate in country leadership team meeting and cascade down, and work on activity of country wide such as DE&I.
5. Manage any across multi-BGs activities like inquiry from Area/Global and arrangement of Visitors
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2. Manage country HR matters such as head count, union, legal, 3rd party vendor contract.
3. Lead and implement country business continuity plan such as SAP code event, pandemic response and support corporate wide project
4. Participate in country leadership team meeting and cascade down, and work on activity of country wide such as DE&I.
5. Manage any across multi-BGs activities like inquiry from Area/Global and arrangement of Visitors
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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