Kuwait Job Openings
Grand Majestic Hotel Kuwait
Front Desk Reception
Kuwait City
FULL TIME
August 20, 2024
Job Decription
The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Duties & Responsibilities
The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Duties & Responsibilities
- Greeting guests on arrival.
- Undertaking front desk service duties.
- Administering check-in and check-outs.
- Assigning rooms and issuing keys.
- Processing guest payments and managing bills.
- Coordinating with porters, concierge and other hotel departments
- Acting as a central source of information for guests during their stay.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
- with at least 2 years hotel experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
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