Job Description

• Complete documentation check and verification as per the standards and guidelines set by BLS, Embassy of India (EOI) and Consulate General of India (CGI) in Kuwait.
• Answering queries of applicants/Customers.
• Promotion of Value Added Services (VAS)
• Communicating with the customers in a polite and helpful manner.
• Timely issuance of token for VAS/Submission accordingly.
• Form Filling of the applications as per the requirement.
• Constantly updating self on the updates set by EOI/CGI
• Fast typing to ensure the waiting time is less
• Reconfirms the validity of the passport, visa, and category applied for and photographs even after the verification done by the service desk at the reception.
• Responsible for complete data entry with no errors.
• Accepts charges in cash and issue receipts without fail.
• Explains post submission procedure to the applicant and informing them how to track his/her application
• Make a final check on the application by verifying all the important details and assure that there are no mistakes.
• Attach category wise file reference barcode stickers on the application form and back of the passport.
• Tagging of the application by colour coding as required.
• Tallying and accounting of day end cash.

Other Requirements

• Excellent communication and interpersonal skills
• Excellent typing skills - minimum 40WPM with zero errors
• Experience of handling customers at least for 6months- 1 year
• Flexibility in working hours.
• Should be a Graduate in any discipline.

Job Type: Full-time
Application Question(s):

• Customer Service Experience

Education:

• Higher diploma (Preferred)