ABOUT THE JOB l What will you do? ABOUT YOU l What’s your background?

As a Customer Service Trainee, you will be responsible
for the following activities:

• Provide advice to our customers and act as a mediator

between cardholders, authorities, financial institutions
and Advanzia Bank, ensuring a smooth experience

• Follow up on ongoing collection and chargeback cases in

a professional and respectful manner

• Manage non-fraud related customer transaction

disputes in compliance with the bank’s policies

• Handle various collection related tasks such as customer

insolvencies or debt collection requests with the highest
standards of integrity and care

• Perform administrative tasks in an efficient, accurate

and courteous manner, e.g. filing, answering emails and
calls from customers, debt collection agencies and
financial institutions

• You have successfully completed a first higher education

or obtained a bachelor’s degree

• You have a good command of MS Word, Excel and

Power Point

• You are able to quickly familiarise yourself with new IT

systems

WORKING FOR ADVANZIA
THE UNCONVENTIONAL BANK
WHAT WE EXPECT l What are your skills? WHAT WE OFFER l What advantages will you have?

• Customer-service oriented personality

• Good written and verbal communication skills

• Open-minded and communicative personality with

teamwork skills

• Highly motivated, results driven and interested in

learning new and complex topics

• Fluency in German and English is mandatory; any

other languages are advantageous

• Competitive compensation package

• Attractive benefits as part of the banking collective

agreement

• Wide range of additional advantages such as language

courses contribution, health initiatives, employee travel
insurance, preferential conditions for Advanzia
products, etc.

• Training and development initiatives

• Dynamic and international environment

#Team Advanzia

• Participation in various Corporate Social Responsibility

(CSR) projects as part of the bank’s Advanzia Plus
initiative

Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around
200 employees from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural
environment.
Looking for a new professional challenge in a fast-growing company?
Apply today and send your CV and motivational letter in English to jobs@advanzia.com

Click here to find out more about your career opportunities at Advanzia Bank.