About the role

Monument Assurance Services Luxembourg S.à r.l. (‘’MASL’’) is pleased to present a Senior Life Policy Administrator vacancy within its Operations team based in Luxembourg. The vacancy is a result of MASL’s successful year-on-year growth strategy following the recent onboarding of group pension plan business; a new and complementary business line to its existing product suite under administration.
The successful candidate will be integral to delivering efficient administration of this newly acquired business line, for the benefit of life insurance companies MASL contracts with, as well as the underlying policyholders / beneficiaries. In addition to the administration of existing group pension plan business, the successful candidate will support MASL execute its continued growth strategy, in terms of integration of new portfolios, products and business lines. This exciting opportunity is therefore designed for a dynamic team player with extensive industry experience.

Responsibilities

• Lead contact for outsourced group pension plan business, corporate clients and policyholders / beneficiaries of such contracts.
• Responsible for the organisation, prioritisation and delivery of efficient policy administration.
• Delivery of efficient administration across the ‘life cycle’ of group pension plan business: receipt and processing of contributions / premiums; policy maintenance; and payment of policy benefits.
• Supports with technical reviews to ensure the correct raising of invoices (for premiums due), changes in technical rates and calculation of policy benefits. This includes being a conduit with other departments.
• Provides clear, timely and accurate answers to policyholders / beneficiaries, respecting policy terms & conditions and operational controls and guidelines.
• Maintains and updates the policy administration database to ensure data integrity at all times. This supports both internal and external reporting requirements.
• Ensures policy administration is compliant with applicable fiscal and legal regulations and applies MASL’s operational controls to maintain such adherence.
• Supports system development for the maintenance of existing group pension plan business and to participate in new business opportunities.
• Delivers the highest standard of client service.
• Develops and manages relationships with clients to ensure customer satisfaction and address their needs.

Role Requirements

• Minimum 5 years’ Operations experience in life insurance and / or group pension plan business.
• Business orientated degree is preferable.
• Vocational qualification in either life insurance or pension business is preferable.
• Extensive experience with MS Office (in particular excel) is essential.
• Ability to adopt a hands-on approach in supporting management in all aspects of the day-to-day administration of the business.
• Strong analytical skills.
• Excellent communication skills and attention to detail.
• Ability to work on own initiative and liaise with all levels of management.
• Fluency in French and professional level in English is mandatory, with any additional language (notably German) being favourable.
• High level of integrity.
• Has the ability to work both as a team player but also independently.
• Proven track record of:
  • Client servicing.

  • Solution oriented.

  • High level of organisation.

Location

Luxembourg