Malaysia Job Openings
HESA HEALTHCARE RECRUITMENT AGENCY
Assistant Repair Specialist
Kuala Lumpur
FULL TIME
September 18, 2024
Key Responsibilities:
- Customer Support: Take full ownership of post-sales complaints and inquiries, providing timely and effective resolutions.
- Repair Management: Work on repairing faulty instruments and collaborating with product specialist department for any technical inquiries.
- Documentation: Maintain a detailed log of customer queries and complaints to build a reusable database for future reference.
- Systematic Approach: Adhere to our job dispatching and assignment system (Service Max) to streamline operations and minimize errors.
- Training & Development: Mentor team members to become proficient repair specialists and documenting step-by-step repair procedures for easy replication.
- Standard Operating Procedures: Develop, update, and ensure adherence to detailed SOPs, fostering a robust support system within the team.
- Communication: Foster open communication within the team and across departments, addressing conflicts amicably before they escalate.
- Self-study with repair manual and receive repair trainings to get familiarized with repair of multiple products. (acquire certification if needed)
- Diploma degree or higher (With majors in biomedical engineering or electrical engineering preferred)
- Minimum 8 years related experience in the ophthalmic medical device service or repair
Schedule:
- Monday to Friday
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