Company Description
Sutherland Malaysia is hiring!

Job Description

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Respond to 60-70 emails/chats per day through template and long form email responses to customer email inquiries.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

Qualifications

• 
  Preferable Immediate starter.
• Only require basic English skills, and excellent in Korean speaking.
• Able to read and write in Korean.
• Require technical skills.

• Only accept Malaysian candidate who has good Korean skills and native Korean candidate who is willing to relocate to Malaysia.
Education:
Diploma and above.

Additional Information
All your information will be kept confidential according to EEO guidelines.