This role need to manage outbound calls and emails from external customer, internal department’s enquiry via emails and Custom Agents for the portfolio.
They will play an important role in: -

• Prepare the Customs Duty and Tax documentation (K1, K2 & K8) and make explanation to customers on the duty tax and other customs issues.
• Respond to customers enquiries based on feedback from SF customs agent on a timely manner.
• Responsible to ensure duty tax collection on shipment from customers prior customs clearance.
• Responsible to provide administration support between customer and gateway team.
• Prepare, follow up, verify and submit Query Sheet document on shipment.
• Prepare report on daily basis to record all activities.
• Perform any tasks assigned from superior and management from time to time.

Key Requirements:

• Possess at least Diploma / Bachelor’s Degree in any field.
• MUST have working experience in Customer Service Field / Call Center environment.
• Good command in English and Bahasa Malaysia in both verbal and written.
• Good command in Mandarin is a added advantage.
• Proper phone etiquette with excellent interpersonal and good listening skills.
• Candidate must be willing to work at our office located at HQ office, USJ 1
• Basic salary + Allowance (Variable) + Incentive (Variable)
• Has knowledge in K1, K2 & K8 declarations.
• Working days and hours:

Monday and Friday: 8:30am to 5:30 pm
Alternate Saturday: 8:30 am to 12:30pm
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Can you work at KLIA?
• Can you work 5.5 days?

Education:

• STM/STPM (Required)

Experience:

• Customs Clearance: 1 year (Required)

Language:

• Mandarin (Preferred)