Responsibilities
· Provide technical support for the resolution of customer IT problems, incidents, issues, requests,and queries.
· Ability to read, write, and speak in Bahasa Malaysia and English as part of the job requirement.
· Liaise with other support teams or product teams as required to resolve requests/issues on time and follow up with 3rd party software vendors and customers on end-toend coordination.
· Ensure proper documentation, notification, escalation, tracking, and follow-upof all incidents and SLA met.
· Primary responsibilities are focused on customer inquiries and require face-to-face meetings or calls to assist customers in troubleshooting and resolving workplace-related issues.
Requirements

• At least 2-3 years’ experience of professional experience in IT industry or desktop support with service desk experience

• Bachelor’s degree graduated in Computer Science or IT industry related

Job Type: Contract
Pay: Up to RM3,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Application Question(s):

• How many years of experience do you have in Desktop Support with Service Desk experience?

Education:

• Bachelor's (Preferred)