Malaysia Job Openings

Agensi Pekerjaan Pasona Sdn. Bhd.

Helpdesk Executive [IT Support-Level 1]

Bangi

FULL TIME

September 1, 2024

About the Company
LOGISTEED Malaysia Sdn Bhd, formerly known as Hitachi Transport System (Malaysia) Sdn Bhd, is a subsidiary of LOGISTEED, Ltd., which is part of the broader Hitachi Group. The company operates within the logistics and supply chain management industry.
LOGISTEED Malaysia provides comprehensive logistics services, including transportation, warehousing, distribution, and supply chain solutions. The company specializes in offering integrated logistics services tailored to various industries, such as automotive, electronics, and retail. With a focus on innovation, efficiency, and sustainability, LOGISTEED Malaysia leverages advanced technology and a global network to optimize logistics operations, ensuring that goods are moved efficiently and cost-effectively across borders. The company is committed to delivering high-quality logistics solutions that meet the evolving needs of its clients.
Roles & Responsibilities

Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)
Record user inquiries via email and processes in the incident management system.
Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
Keep users informed of incident progress and notify them of changes or outages.
Close resolved incidents, requests, and others in a timely manner.
Follow up on open tickets and influence tech teams for prioritization.
Relay customer feedback or suggestions to the appropriate internal teams.

Requirements

Candidates must possess at least Bachelor Degree, Professional Degree or Master’s Degree preferably in Information Technology or any other equivalent.
Excellent communication skills.
Problem-solving skills.
Good knowledge of Microsoft products (Microsoft 365, Word, Excel, Power Point, Teams).
Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.
Positive and professional demeanor to build rapport with colleagues and ensure a satisfactory customer experience.
Required Language: English

Additional Information
Industry : logistics and supply chain management
Location : Bangi
Working Hours: as below-
Rotational Shift (Working Days: Monday to Friday)
The Shifts are expected to be rotated on a weekly basis:

1st Shift: 8:30am to 6:00pm (Break time: 1 hour)
2nd Shift: 2:30pm to 0:00am (Break time: 1 hour)

Working day: Monday- Friday
If you're interested in this position, click "APPLY NOW"
Thank you for your application. For those who shortlisted will be contacted. Stay tuned!
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM5,000.00 per month
Benefits:

Opportunities for promotion
Professional development

Schedule:

Monday to Friday

Ability to commute/relocate:

Bangi: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

IT Help desk: 2 years (Required)
Zen Desk: 1 year (Required)

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