Malaysia Job Openings
Concentrix
Sr Quality Analyst - Bhasa Malay
FULL TIME
September 13, 2024
Sr Quality Analyst - Bhasa MalayJob Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
New Job Alerts
CBRE
Financial Analyst - RTR (Fresh Graduate)
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCHOCOLICIOUS SDN BHD
OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCanon Mailcom Malaysia Sdn Bhd
Operator Mesin
Shah Alam
FULL TIME
September 20, 2024
View Job DescriptionBritish American Tobacco
Product Executive
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCORAZA SYSTEMS MALAYSIA SDN BHD
Assistant Admin
Kulim
FULL TIME
September 20, 2024
View Job DescriptionDINGTONG PRECISION (MALAYSIA) SDN BHD
Assembly Operator
Gelang Patah
FULL TIME
September 20, 2024
View Job DescriptionAgensi Pekerjaan Skillset Sdn. Bhd.
Security Guard Supervisor | School Sector Experience Required
Kepong
FULL TIME
September 20, 2024
View Job DescriptionLifework HR Services Sdn Bhd
Operation Agent (OSP) - KLIA Cargo
Sepang
FULL TIME
September 20, 2024
View Job DescriptionLooking for similar job?
iCar Asia
Quality Assurance Executive (Carlist.my)
Kuala Lumpur
FULL TIME
August 30, 2024
View Job DescriptionTelecontinent Sdn Bhd
Quality Assurance (Ampang Park)
Kuala Lumpur
FULL TIME
August 30, 2024
View Job DescriptionVeolia Bioconversion Malaysia Sdn Bhd
Quality Assurance Executive
Kuala Selangor
FULL TIME
August 30, 2024
View Job DescriptionGlades Guppy Packaging Malaysia Sdn Bhd
Quality Inspector
Kampong Baharu Balakong
FULL TIME
September 2, 2024
View Job DescriptionHirehub Management Sdn Bhd
Quality Assurance Executive || Gelang Patah
FULL TIME
August 31, 2024
View Job DescriptionGrowthFn Sdn Bhd
Native Korean - Quality Assurance Analyst
FULL TIME
August 30, 2024
View Job DescriptionSee What’s New: Concentrix Job Opportunities
Concentrix
Customer Service Representative with French
Bucharest
September 11, 2024
View Job DescriptionConcentrix
Reprezentant Servicii Clienți cu limba franceză
Bucharest
August 30, 2024
View Job DescriptionNew Job Alerts
CBRE
Financial Analyst - RTR (Fresh Graduate)
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCHOCOLICIOUS SDN BHD
OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCanon Mailcom Malaysia Sdn Bhd
Operator Mesin
Shah Alam
FULL TIME
September 20, 2024
View Job DescriptionBritish American Tobacco
Product Executive
Kuala Lumpur
FULL TIME
September 20, 2024
View Job DescriptionCORAZA SYSTEMS MALAYSIA SDN BHD
Assistant Admin
Kulim
FULL TIME
September 20, 2024
View Job DescriptionDINGTONG PRECISION (MALAYSIA) SDN BHD
Assembly Operator
Gelang Patah
FULL TIME
September 20, 2024
View Job DescriptionAgensi Pekerjaan Skillset Sdn. Bhd.
Security Guard Supervisor | School Sector Experience Required
Kepong
FULL TIME
September 20, 2024
View Job DescriptionLifework HR Services Sdn Bhd
Operation Agent (OSP) - KLIA Cargo
Sepang
FULL TIME
September 20, 2024
View Job Description