Deliverable(s):

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to Arc GIS Desktop, Arc GIS Online, Arc GIS Enterprise, Arc GIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Requirements:
· Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
· Excellent communication skill
· Solid understanding of GIS theory and applications
· Willingness to understand a broad range of software and how this software works together to form the Esri Arc GIS platform
· Identify, understand, and articulate solutions for customer issues by means of Arc GIS knowledge including installation, configuration, and performance of Arc GIS Enterprise and related Arc GIS Enterprise technologies
· Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
· Ability to patiently communicate technical information clearly and concisely
· Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
· Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
· Strong prioritization skills including managing time and work load efficiently
Recommended Qualifications:
· Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)
Job Types: Full-time, Permanent, Contract
Contract length: 24 months
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you willing to work night shift? (RM500.00 Allowance is provided)

Education:

• Bachelor's (Required)

Experience:

• GIS: 1 year (Preferred)