Position Overview
Paper Mill Playhouse is seeking a dedicated Receptionist to join their team. The Receptionist will be the first point of contact for visitors, vendors, contractors, deliveries and callers, providing exceptional customer service and ensuring smooth daily operations at the front desk/stage door. This role is crucial in maintaining the professional and welcoming atmosphere of Paper Mill Playhouse.
Essential Functions
•Greet and welcome guests as soon as they arrive at the office/stage door.
•Direct visitors to the appropriate individual and department.
•Answer, screen, and transfer incoming phone calls; takes messages when necessary.
•Provide basic and accurate information to callers and visitors about the Playhouse, including upcoming events and performances.
•Processes and distributes incoming mail, documents, packages, and courier deliveries ensuring that accurate receipt and delivery notes are kept, and staff informed of deliveries; prepares outgoing mail for pickup.
•Responsible for keeping track of general office supplies, ordering and restocking when necessary.
•Maintain office security by following safety procedures and controlling access (e.g., monitor logbook, issue visitor badges).
•Monitors security cameras.
•Schedule and coordinate appointments as necessary.
•Maintain a clean and organized reception area.
•Perform administrative and clerical support duties such as filing, photocopying, and data entry.
•Performs other duties/projects as assigned.
Required Experience
•Proven experience as a receptionist or in a similar role.
•Proficient in Microsoft Office Suite (Word, Excel, Outlook).
•Excellent verbal and written communication skills.
•Excellent interpersonal and customer service skills.
•Strong organizational skills and keen attention to detail.
•Ability to be resourceful and proactive when issues arise.
•Multi-tasking and time-management skills, with the ability to prioritize tasks.
•Friendly, courteous, professional, and customer-focused demeanor.
•Knowledge of or interest in the performing arts is a plus.
Benefits

• Access to various performances, educational events, and professional development opportunities.

Apply
Paper Mill Playhouse is committed to hiring high caliber individuals of diverse backgrounds. We strive to provide our staff with a nurturing and inclusive environment, equal for all employees and optimal for their success. Paper Mill celebrates diversity and believes it enriches our work environment and the work on our stage.
Send a resume and a cover letter describing how your experience makes you the right candidate for this position to Recruiting@Papermill.org with subject line: Receptionist. No phone calls, please.
Our Mission
Paper Mill Playhouse entertains, inspires, and enriches lives. As the nation’s premier musical theater, we foster a creative environment to advance the art form, educate students, develop future theater lovers, nurture inclusion, and provide access for all.
Paper Mill Playhouse is an Equal Opportunity Employer where the spirit of inclusion feeds into everything we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We strive to create opportunities, access, resources, and rewards that are available to and benefit everyone. Paper Mill Playhouse is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 25 per week
Schedule:

• Monday to Friday

Work Location: In person