You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Every day it’s something new, and at American Express, we see that as an incredible opportunity. At our core, we are a global services company. We connect millions of consumers and businesses around the world. As we process payments, we identify customer preferences and market trends, and then turn this knowledge into real value. Card members get benefits, rewards, savings, and experiences. Merchants get access to high-spending customers and business-building insights. Our network creates new possibilities for people to pursue their passions and realize their potential. You can too. Global Talent Acquisition (GTA) sources and hires top talent for American Express.

How will you make an impact in this role?

The LACC Director of Recruitment role is an exciting opportunity to be a member of the GTA Team. The role is based in Mexico City (remit includes Mexico, Argentina, Brazil, Chile and Canada) and reports directly into the VP of Global Talent Acquisition for the Americas. As the Director of Recruitment, you leverage your fundamental experience in leadership to oversee a professional team of talent acquisition partners, sourcers and coordinators to motivate them to drive results to the next level. You are responsible for working directly with CEG colleagues and business leaders to understand business priorities, hiring volumes, initiatives, and leverage these insights to develop and execute talent acquisition strategies to support hiring needs across your remit.

In this role, you will collaborate closely with CEG colleagues and business leaders to understand business priorities, hiring volumes, and initiatives. Utilizing these insights, you will develop and implement talent acquisition strategies that meet hiring needs across your remit. Building strong partnerships with business leaders will enable a proactive approach to talent acquisition, focusing on attracting diverse top talent.

You will also manage and lead several innovative projects aimed at transforming the Global Talent Acquisition team into a best-in-class function, aligning with the strategic imperatives of the 2023-2025 CEG strategy map.

By staying connected to the marketplace through benchmarking and networking, you will analyze recruitment and business trends, providing expert solutions to attract top talent while maintaining an external perspective.

Your insights will be crucial in recommending improvements to staffing processes, projects, and sourcing strategies that enhance talent acquisition efforts.

Core competencies in people leadership, process excellence, governance and org savvy, performance management, and the effective use of recruitment tools is essential for success in this position.

Key Responsibilities:

• Lead, manage, and develop the talent acquisition recruiting team with rigor to achieve high performance against our ambitious hiring goals, while ensuring a robust governance framework is in place.


• Leverage internal and external data to extract insights and implement solutions as well as preparing and presenting robust and visually engaging presentations for diverse forums and audiences, including town halls, business unit and CSP updates, and leader forums.


• Identify future talent needs and collaborate with the GTA Center of Excellence (COE) and partner recruiting teams to maintain team staffing requirements, ensure system and capability needs are met, develop strong talent pools, and enable participation at external hiring engagements.


• Deliver a positive experience for all stakeholders—including candidates, hiring leaders, business and CEG partners, and talent acquisition professionals to foster a culture of hiring throughout the organization. This includes partnering closely with leadership to develop, optimize, and implement a streamlined and consistent recruiting process that encompasses talent attraction, candidate identification, assessment, offer proposals, negotiation, and onboarding, in partnership with the recruitment coordination post offer team.

Qualifications:

• First class relationship skills to interact at all levels.


• Previous leadership managing teams of 5+, preferably across multiple markets, with a thoughtful and deliberate approach to managing team members at a distance and a strong track record of developing talent.


• Excellent performance management of large teams spread geographically
• Strong influencing skills, interpersonal skills and relationship management skills.


• Excellent communication abilities.
• People management experience and focus on developing talent.


• Fluency in English.


• Bachelor’s degree required in Psychology or Human Resources preferably.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.