The Role of Reservations Agent:

• Reporting into our Reservations Manager, Responsible for selling the resort and providing information to prospective guests.
• To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.
• Focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office
• Actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings.

Our Ideal Reservations Agent candidate will have:

• Reservations agent experience in luxury hospitality operations, exceptional communicator, with excellent interpersonal and relationship-building skills, and an exceptional eye for detail.
• We are looking for a special individual who shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests.
• Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

Type d'emploi : CDI
Rémunération : 4.000,00DH à 5.000,00DH par mois