Netherlands Job Openings

ITO TOURS

ACCOUNTMANAGER TOURISM (Inbound Tour Operator Account Executive)

Leidschendam

FULL TIME & PART TIME

August 11, 2024

Our company, ITO TOURS B.V., is looking for an account manager to support our team.
We are a travel agency for tour operators/wholesalers/coach companies/etc. (B2B). This means that we act as an intermediary for foreign operators who want to reserve services for their groups visiting mainly the Netherlands, but at times also other parts of Western Europe. Our service includes accommodation, transportation, reserving dinners and lunches, arranging entrance at various attractions, and any other needs the group may have. Therefore, it is necessary for an employee to be able to speak to our partners in the Netherlands in Dutch or English, but also to assist our foreign clients in their language. We are looking for an employee who enjoys communicating with customers, solving problems, negotiating prices for all possible services and hotel rooms, and always prioritizing the customer's needs.
In addition to these tasks, we would love to look at the future where you can expand the function in the form of customer acquisition, customer retention, customer visits, and tasks that are more in the commercial and marketing field.
In addition to our activities, we also work on domestic projects with parties that focus on various events and special projects. We would certainly like to invite an employee with experience in this industry or the desire to expand their network to respond to this vacancy.
Our base is in Leidschendam. From our office in Nieuwstraat, we are in contact with our clients from the United Kingdom, Italy, Spain, Germany, Austria, Benelux, France, Switzerland, the Czech Republic, Hungary, Turkey, India, the Middle East, and Asia.
The main administrative tasks of the employee are:
1. Maintaining and managing the existing customer base (relationship management)

Handling requests from foreign clients for hotel stays and services from third parties in the Netherlands, Belgium, and possible other locations in Western Europe. These requests come to us by email, and customer contact is via email and phone.
During the quotation process, you will think along with the customer, provide the right advice, and ensure proper administrative handling.
During the quotation process, you will have telephone contact with foreign clients, hotels, restaurants, bus companies, etc. for the desired program
If the offer is confirmed or canceled by the customer, you will handle the administrative processing of the file.

2. Acquiring new customers and assignments

We expect the employee to eventually be able to research the market independently and make proposals for commercial policy to work a market.
You ensure that you draw up the market approach process yourself, submit it to management, adjust it if necessary, and then carry it out and coordinate it.
This includes acquiring customers and/or assignments, as well as sales conversations.
We expect you to build and maintain your own network at a certain moment.

3. Projects and events

Maintain contact with the executor of the organization or event
Compose quotes and negotiate the price strategy of the accommodation or carrier
Make a project plan and monitor the execution
Maintain contact with the client during the execution of the project
Expand your network by visiting networking events, workshops, etc.

We are looking for an employee who fits well into our team. Personality and appearance must match the current team, as we also want to convey who we are and what our people stand for to the outside world. We expect an employee to have at least a good command of English and at least one foreign relevant language in both speech and writing.
Education and/or experience in tourism is desirable but not necessary. Problem-solving ability, warmth, not being afraid of the phone, and being able to handle stress are the keywords we are looking for in an employee. The salary for this position will be based on the candidate's experience and number of working hours.
We also invite those who do not (yet) speak the Dutch language. Fluent Dutch is not a requirement and we have more employees in our office speaking English.
Job Types: Full-time, Part-time, Internship, Contract, Permanent
Contract length: 12 months
Pay: €1.750,00 - €3.500,00 per month
Expected hours: No less than 32 per week
Language:

English (Required)

Work authorization:

Nederland (Required)

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