Netherlands Job Openings
felyx
B2b Account Manager
FULL TIME
September 18, 2024
We are connecting people through smooth, green, and shared rides. With the intensifying trend of urbanization comes a growing need of transporting more people in a more sustainable way. As new challenges surface, this changed urban reality also presents opportunities to rethink the way we move around and commute in this new environment. Our mission is to contribute actively to shaping the cities of the future by offering a sustainable, safe, convenient, and fun means of transportation.
Together with Cooltra we have become a leading player in the field of sustainable mobility. We are the market leader in Spain, Portugal and Italy and also operate in other 5 European countries. Now, we aim to become a leader in The Netherlands & Belgium by 2024-25. Therefore, we are seeking a B2b Account Manager to support us in those countries.
Job Description
-
Your main tasks as a menber of the operations team will be:
-
Onboarding of Clients:
- First contact with the client.
- Check and arrange the best options to deliver/ship the vehicles.
-
Shippings:
- Commercial tests (logistic help).
- Deliveries.
- Spare parts movements.
-
Road assistance:
- Main point of contact.
- Analysis of the Road Assistance to see if it must be reinvoiced to the clients.
-
Insurance: Insure control
- Activate insurance of the vehicles before they leave our facilities.
- Stop insurance when the vehicle is stopped in our facilities.
- Invoice accidents with third parties where our client is guilty.
- Contact with insurance Checkers to check the vehicle with accident with 3rd party and if needed claim the pending amount to be paid to Cooltra.
-
Spare parts:
- Manage appropriate stock to run smoothly the maintenance of the fleet with internal and external workshops.
- Manage with HQ Purchasing department additional requests.
- Warranty claims with HQ teams.
-
Fleet control:
- Minimal stock to tests.
- Minimal stock to be delivered immediately (matriculated) in the main warehouse of the country.
- Balancing fleet between delegations.
- Deregister the vehicles if the scooter is not operational anymore.
- Replacement vehicle management.
-
Secondhand Sale:
- Prepare the scooters to be sold.
- Activate sale channels and potential dealers/workshops interested in.
-
Fines:
- Identify our client when we receive the fine.
- Communicate and charge to the client the fine management.
- Pay the fine if necessary, before been overcharged.
-
Account Management:
- Manage preventive o reactive maintenance appointments and request from current clients.
- Check current status of mileage of the contract and charge excess if necessary or update the monthly fees according to the real mileage.
- Technical inspections if needed.
- Main contact with Importers, Dealers and Brands.
-
Onboarding of Clients:
Qualifications
We truly get excited if you:
- Have a minimum of 4 years of experience in the operations area and account management.
- Strong negotiation and communication skills.
- Mandatory: Dutch native level.
- Advanced in English.
- Mandatory: driving licence to be able to drive our van.
- Preferably residence in Amsterdam and surroundings.
Additional Information
What's in it for me?
An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent and inspirational environment in which you are able to take the lead over your own career and will get challenged on a daily basis! And next to that:
- 1 year employment contract & 32/40 hours per week.
- Career development opportunities.
- 29 paid days off on fulltime base: 28 on the roll and a day off on your birthday!
- Discounts on Cooltra & felyx services.
- We want to invest in your future: a good pension plan is therefore in place.
- We offer 6 weeks of paternity leave with 100% salary for all (upcoming) dads
- We offer a hybrid working environment with a daily lunch provisions when in the office.
- Company Laptop.
-
Driven: We are passionate about creating a cleaner and greener future, and we are driven to achieve that goal through our work.
-
United: We believe in working together as a team to achieve our goals, and we value diversity, inclusion, and collaboration.
-
Caring: We care about our customers, our communities, and our planet, and we are committed to making a positive impact on all of them.
-
Bold: We are not afraid to take risks, innovate, and challenge the status quo to achieve our vision.
One more thing: Don’t worry about buying a suit just yet, our first interview will be online or by phone and the second one will be in the office. The office dress code is: be comfortable & come as you are!
At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company. We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers. And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience.
We understand you might not tick all the boxes above. The truth is, we don't either. If you feel up for the ride, we encourage you to apply.
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