Purpose of the job

At Sky Team, innovation takes flight like never before. Since we started back in June 2000, Sky Team and our world-class member airlines have built a leading alliance connecting customers across a vast global network of more than 1,080 destinations and 750+ lounges in 180+ countries. We’ve achieved many ‘firsts’ together – Sky Priority, Sky Team Rebooking, The Aviation Challenge to name just a few.

As the world around us changes at lightning speed, our pursuit to create cutting-edge solutions for members and customers is relentless. We want to be recognized as the most customer-centric alliance, anticipating, and fulfilling extended expectations.

We work daily to be a leader in truly advancing travel and mastering cocreation to empower Sky Team members and partners to deliver ever more seamless, innovative, and sustainable experiences to customers worldwide.

Job Scope

The Coordinator Internal Communications is responsible for the planning, implementation, tracking, reporting and evaluation of all Sky Team Internal Communications activities.

About You

Are you a communications virtuoso with a flair for storytelling and a passion for the airline industry? Do you have a knack for strategic communication and thrive in an international, multicultural environment? Do you excel at orchestrating complex projects and fostering collaboration among diverse teams? If so, Sky Team invites you to step into a pivotal role as our Coordinator Internal Communications, where you will be the driving force behind our internal narrative and employee engagement.

As the Coordinator Internal Communications, you will be at the heart of our efforts to build and maintain Sky Team’s image and reputation among our valued customers and member airlines. You will spearhead internal communications strategies, ensuring seamless and impactful messaging across our global network.

Key Result Areas / Key Responsibilities

Chair Internal/Employee Communications Working Group

• Lead, manage, leverage IC working group to achieve Sky Team-related IC objectives and goals
  • Work proactively with the Internal Communications team, composed of members from all Sky Team airlines
  • Align Internal Communications plans with airline members, relevant business owners and other internal stakeholders, ensuring commitment and consistency
  • Chair Internal Communications working group meetings and conference calls
  • Guide and support new members through the Internal Communications aspects of their joining process, including their joining events

Interdependencies: CEO, Sr. Manager Business Development, Brand, airline colleagues

Lead on other IC project needs

• Support in-house business owners (BOs) and Brand Team company-wide with IC comms needs
  • Manage agency relationships and processes
  • Sharpen briefings, agree strategy, identify deliverables/assets and who will create/produce them (internal or 3rd party)
  • Coordinate and execute customer care with members

Interdependencies: BOs, Brand, 3rd parties

Manage In House News

• Maintain and evolve storytelling/article approach started in 2023, measuring and adjusting as necessary for continued employee engagement

Interdependencies: CEO, Ex Com, Comms Reps from each department

Direct internal employee comms PR program

• • Share Sky Team news with colleagues in Amstelveen
    • Provide templates for them to share news with members

Interdependencies: Sr. Manager Business Development, PR Consultant

Must have:
Authorization/availability to reside and work legally in The Netherlands on a full-time basis.(note: this position does not offer relocation assistance).

Your profile

Required Skills, Knowledge and Experience

• Bachelor's degree or equivalent in Public Relations, Copywriting, Communications, Journalism or a related field.
• Proven communications experience in the airline/travel & transport industry, either directly as part of the business or through a PR agency.
• Up-to-date knowledge of corporate and internal communications, social media tools and tactics.
• Proven track record designing and executing successful IC campaigns at international and multi-market level.
• Previous experience working in an international environment with multinational and multicultural demographics.
• Event organizing experience.
• Business awareness and a good knowledge of current affairs.

Competencies:

• Able to discuss complex and sensitive issues, diplomacy, ability to balance different or even conflicting objectives among multiple stakeholders.
• Able to work in teams and being sensitive to other national and corporate cultures.
• Excellent interpersonal skills and ability to influence others.
• Superb oral and written communication skills in English (NATIVE LEVEL).
• Proven ability to build and maintain valuable relationships with member representatives and other stakeholders, including airline executives.
• Able to work well under pressure, with multiple overlapping deadlines, ensuring tasks are prioritized and goals are met.
• Able to manage shifting priorities.
• Able to be creative and to show initiative.
• Good problem-solving skills.

Why us?

Sky Team will offer you a complete salary package that includes unique benefits:

• 
  A challenging role at a unique employer in the Netherlands
• Salary: a competitive monthly gross salary depending on your experience
• Vacation pay: 8% of gross annual salary
• Vacation days: 27 vacation days for one year
• Birthday leave: additional PTO (1 day) on or around your birthday
• Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
• Pension plan: everything you need for a good retirement
• Equipment: laptop, phone or e-sim
• Home office: create and equip your home office with our support.
• Travel allowance: travel allowance for public transport, bicycle, and car
• Discounted travel: reduced airfares after 6 months of your start date
• Learning environment: free access to Linked In Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
• Work from anywhere: flexibility to work from anywhere in the world (duration of max. four weeks)
• Hybrid way of working: we offer flexibility to work from home
• Fun events: potluck parties, monthly after work get-togethers, BBQs, annual summer/winter events, and more appealing team activities throughout the year

Application procedure:

Within a few weeks, we will assess your profile for this position, and should there be a match, we will contact you via email about the potential fit. If your skills and experience align with our needs, here is what you can expect:

• Preliminary chat with the Recruiter (Virtual).
• First Interview: You'll receive an invitation for a first interview in-person at our office in Amstelveen.
• Second Interview & Case Study: You'll be invited to a second round of interviews at our office in Amstelveen if the first interview goes well. This stage may also include a case presentation, providing you with an opportunity to showcase your problem-solving skills and industry acumen. On very rare occasions, there might be a follow-up third/final Interview.
• Email Job Offer: Upon successful completion of the interviews, we'll present a job offer to you via email.
• Contract/Offer: Finally, with much excitement, we'll prepare a comprehensive employment contract formalizing your new role at Sky Team.

About us

Sky Team strives to provide the safest and most seamless customer journey of any global airline alliance. Our members work together to connect millions of passengers safely and seamlessly through an extensive global network. It is an esteemed international organization that brings together different cultures and backgrounds, all united by our passion for the airline industry. In addition to our focus on the passage side of aviation, we also focus on cargo.
At Sky Team, we know the importance of a fresh perspective. With members spread across five continents and different time zones, we are flexible and agile, focused on delivering services that create synergy. Our headquarters is a hotbed of innovation and creativity, allowing us to adapt quickly to the rapidly changing airline industry.

Sky Team's headquarters in Amstelveen represents more than 21 different nationalities. Our employees come from many different backgrounds and reflect the diversity of our member airlines. We are passionate about diversity and embrace an inclusive, non-discriminatory work community where we celebrate our differences and share our successes and hard work to contribute to member value.