Netherlands Job Openings
NCC Group
Junior Delivery Manager
Delft
FULL TIME
August 13, 2024
The SDM team is part of the Global Managed Services group of , it includes a portfolio of cyber security products and services such as network and log monitoring, fraud detection and prevention, forensics and incident response as well as cyber threat intelligence. The team is committed to ensure that these services are received by our customers in a reliable, consistent and professional manner. We do this by consistently finding new ways to better engage and service our wide portfolio of both local and international clients.
You will be responsible for a set of Managed detection and Response (MDR) customers. With this service our Security Operations Center (SOC) monitors and rapid reports incidents so our customers are better equipped to deal with the advancement of cyber-attacks and cyber incidents. Most of the customers are situated in The Netherlands, but it could also be possible you will have a few international customers. Every organization needs to be aware and pro-active of their cyber security so we serve organizations across various sectors.
Summarized you will:
- Engage, support and build relationships with a select range of customers and future customers;
- Host and coordinate various formal and ad hoc customer engagement events like (onsite) service meetings, service related questions and escalations;
- Work closely with the account management team to build and maintain each customer relationship;
- Ensure the delivered service(s) are aligned to the contracted SLAs at all times;
- Analysis of service usage and perceived service value throughout the contract period;
- Coordinate output of certain specific and ad hoc service deliverables (service meetings, reports, ad hoc engagements) provided to our customer base and monitor and record customer feedback;
- Be responsible to collaborate and align with other internal stakeholders (other Fox units and the wider NCC group) ensuring that your customer portfolio is supported and represented accordingly;
- Assist with recording and updating internal records and systems specific to customer engagement.
Fox-IT
We are critical thinkers, naturally security paranoid and thrive on development. We are part of NCC Group and with 2000 like-minded colleagues around the globe, we are on our never-ending mission to create a safer world.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.
We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission.
This is you
You’ve gained experience in most of the activities mentioned above in your previous position(s) (customer relationship management, customer success, service delivery, customer support). Experience in cyber-security is an obvious advantage, however is by no means essential and this will quickly be gained in the role itself. Experience in customer engagement of a complex service or product is a plus. In addition you should:
- Preferably have a minimum 1-4 years of experience in a customer facing support and engagement role;
- Be able and willing to present and engage with customers and stakeholders at various meetings, events and presentations;
- Be both comfortable and confident to communicate in English (both in writing and verbally) with customers and colleagues.
- A good salary that matches the things you have already done and will do;
- Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work;
- A favorable pension scheme, 26 vacation days (+4 office closing days) and 8% vacation pay with a full-time contract;
- Lots of development opportunities: you can gain and share knowledge through Tech Talks, Crypto Colloquia, events and our own Fox Academy;
- A laptop and business phone. Do you use your own phone? Then you will receive a maximum reimbursement of €25;
- A monthly reimbursement for your internet at home of a maximum of € 40,- and a homework allowance.
- A performance bonus and profit sharing, because we value your effort;
- When we work in the office, we gather every day for a delicious lunch.
You can apply by clicking on the button, which will take you to our ATS (Workday). After your application, we will get to work and see if we are a good match.
An extensive background check will be part of the selection process.
About your application
If you do not want us to retain your details, please e-mail global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
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