Function

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.
We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.
In 2022 and 2023, we have started the transformation of our organization to a One Bank operating model. For Know Your Customer & Financial Crime department this means moving towards an integrated organization design focused on uniform and efficient processes, single points of responsibility for the group, improve the quality of our processes and ensure continuity throughout the whole group. We are looking for a professional who is eager to join us as a KYC & FC Process Specialist.

Profile

How you will make a difference
You will help us to ‘finance change to change finance’, by being responsible for KYC & FC related processes, reviewing deviations and implement improvements, while ensuring that these are aligned with group requirements.
Together with your team:

• You will initiate the development of KYC & FC processes in a timely and efficient manner by defining & Setting up High Level process requirements and maintaining these requirements.
• You will plan, coordinate, and consult with business, different project teams and relevant stakeholders to ensure delivery of the process design and direction and consult on implementation of processes ensuring process set up in an effective and timely manner.
• You will provide insights to senior management and other relevant stakeholders on efficiency, process quality and customer satisfaction of operational processes (via KPI design and dashboards), by coordinating and keeping the overview of process measurements and initiatives thereof.
• You will monitor and identify potential for Improvements related to quality, efficiency, and customer satisfaction, and address these potential improvements to the relevant stakeholder(s).
• You will report to management and relevant committees on process maturity/progress status (e.g. Reduction target on process improvement).
• You will take ownership on the continuous review of processes and set up a process framework thereof.
• You will set up and support (local) continuous improvement cycles by Acting as a mentor towards stakeholders, operational leadership to promote and encourage continuous process mindset.
• You will initiate and lead group projects related to process improvement initiatives.
• You will develop process standards and requirements by setting up a process maturity framework.

What you will bring
Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, environment, and the economy.
To be successful in this role, you will:

• have a flexible mindset and the seniority to work independently and prioritize the diverse tasks
• have ability to proactively identify shortcomings and come up with solutions to complex problems
• be able to identify the right problem and coming up with solutions enabling user efficiency and promote customer satisfaction
• have ability to actively listen to stakeholder needs and critically trigger the right questions to generate relevant solutions

Furthermore, it is expected that you will have:

• relevant working experience in a similar role, preferably in the financial industry
• experience with process management, analysis, improvement and reporting
• strong change management skills to drive broad collaboration with international stakeholders and bring vision regarding process maturing
• experience with Operational Excellence (e.g. Lean Methodologies) and Continuous improvement
• proficiency in English

Your future colleagues
The overall KYC & FC Centre of Expertise (Co E) is organised at Group level. You will work closely together with another Process specialist and report into the Team lead Procedures, Processes & Training. In your day-to-day work, you will cooperate with the other KYC & FC Specialists, Operations, IT, ORM, Legal and Compliance.

Offer

What we offer you

An inspiring work culture
The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment
Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions:

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?
If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.
Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.
The closing date for applications is: 30.09.2024
If the role interests you but you still have some questions, please connect with us via email: careers@triodos.com. If there are any additional adjustments you may need during the application process, please let us know.
We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

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Who we are
Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.
Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.
Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.
We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.
We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.
www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl