New Zealand Job Openings

Inland Revenue Department - New Zealand

Change Analyst (L2) - PD&D Change & Delivery Management

FULL TIME

August 18, 2024

End-to-end change and delivery management and implement change initiatives.
Work across PD&D supporting implementation of all changes to systems and related business processes.
Permanent, full time role – all Inland Revenue locations considered.

Mō mātou | About us
Customer and Compliance Services (CCS) – Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change management and interventions across systems, processes, and workforce effort to achieve customer outcomes and benefits. It champions, role models systems thinking, and fosters a design and innovation ecosystem that ensures Inland Revenue (IR) is leveraging its capabilities to improve customer outcomes.
PD&D teams play a key role in planning for, prioritising, designing, scheduling, and implementing changes to systems and related business processes which IR and our customers rely on every day. The changes we will be collectively managing may come from policy, technical advice, or procedural adjustments or via updates and improvements to functionality.
Mō te tūnga | About the role
As a Change Analyst, you will use your change management expertise to lead, facilitate and implement the delivery of change for the PD&D work programme that will impact IR and our customers. You will be responsible for deliverables such as impact assessments, readiness plans, communication plans and stakeholder engagement as well as other change activities.
You will build and leverage networks across IR to deliver change, working closely with the Change and Delivery Management Service Owner, Release Leads, other Change Analysts, SME’s, and other experts. You will collaborate with a wide group of stakeholders across IR to identify and confirm impacts, craft communications and plan engagement activities.
In this varied role you will also:

Identify and document what will change as a result of the initiative being implemented, and the impacts on our people, business processes and customers.
Work with the Change team to proactively plan and execute stakeholder engagement activities.
Work with other Change Analysts on documenting change impacts in formal change management deliverables e.g. Change Impact Assessments.
Compile communication and stakeholder engagement plans for the various phases of initiatives and execute communication and engagement activities through to implementation phase.
Identify and address gaps, overlaps and interdependencies.
Uplift capability within the Change team through sharing knowledge and experience.

Mōu | About you
To be successful in this position, you will bring:

Proven experience delivering and leading change management with a strong understanding of change management tools and methodologies.
Formal and recognised change management certification.
Strong analytical capability with an eye for detail.
Thought leadership and ability to think strategically in the change management space.
Ability to self-manage, effectively prioritising and manage conflicting demands and tight timeframes to deliver on commitments.
Calm under pressure, ability to navigate ambiguity and working in a fast paced, ever-changing environment.
Stakeholder engagement expertise, including building and maintaining effective relationships with senior stakeholders.
Strong writing and facilitation skills.
Collaborative approach to deliver outcomes.
Previous experience at Inland Revenue would be advantageous but not required.

If this sounds like the right role for you, we want to hear from you.
Tono mai | Apply here
Please apply online by attaching a copy of your CV and Cover Letter, including examples of how you have demonstrated the following capabilities for the role you are applying for.

Change management: Effectively design, plan, manage and integrate change across any organisational dimension (people, platform, policy, process and customer).
Customer Advisory: Provide high quality information, advice and services to internal and external customers by understanding each customer and providing proactive and tailored responsiveness to their needs.
Quality Decision Making: Capability to use the right information and insights in the right context, at the right level and pace; making effective decisions considering impacts and independencies.
Data Analytics and Insights: Effectively use data and information to develop insights that inform and drive high quality decision making.

To request a copy of the Role Description or for any questions, please contact Julie.Galang@ird.govt.nz
Applications close 5pm, Monday 2 September 2024.
Inland Revenue welcomes applicants from all walks of life and we want all our people to achieve their full potential. We support flexible working that meets the needs of our people and our business. Let us know if you need any information about the role or any support throughout the recruitment process.

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