What You'll Be Doing | Mō te Tūranga
As a Channel Improvement Specialist, you'll work closely with our Customer Experience teams to enhance channel capabilities, improve performance, and drive key initiatives. Your focus will be on refining systems and processes to better support our frontline teams in meeting our business, member, and customer needs. Your work will make a real difference by enhancing how we connect with our Members, ultimately driving better service and results.
Your day to day responsibilities will include:

• Undertaking analysis - process, financial, business, and risk - of improvement initiatives.
• Providing clear recommendations to stakeholders regarding the prioritisation of these opportunities.
• Assisting in the delivery of improvement initiatives and support project managers and implementation specialists in executing larger projects.
• Establishing and managing stakeholder expectations by formally agreeing on goals, objectives, scope, and outcomes.
• Working with third-party developers to build, test, and validate solutions that meet business requirements
• Some regional travel will be required

About You | Mōu
You'll have a background in financial services, ideally within insurance or frontline service delivery roles. In addition to your collaborative nature and relationship management skills, you'll demonstrate a strong sense of personal ownership, adaptability, and a results-driven approach.

• Proven experience as a functional specialist working on systems and projects, including user testing and communications.
• Ability to engage with business stakeholders to understand requirements or to successfully deliver key projects,
• Familiarity with Agile delivery tools and practices, as well as continuous improvement methodologies such as Kaizen, Lean, or Lean Six Sigma is highly desirable.

Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Applications close 12th September 2024.
What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Discounted insurance

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

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